CFPB · Single-product concentration
Live Oak Bancshares, Inc.
36 CFPB complaints · 80.6% in "Checking or savings account" · top issue Managing an account.
Live Oak Bancshares, Inc.: 80.6% of 36 CFPB complaints sit in "Checking or savings account". Timely 100% · relief 0%. Allegations, not findings.
- Single-product concentration
- +60% filings 2024 to 2026
CFPB relief outcome brief
CCDB company live-oak-bancshares-inc
0% relief · 100% timely · 36 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Axos Financial, Inc. (0% relief)
Live Oak Bancshares, Inc. closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Live Oak Bancshares, Inc. scores strongest on timely response (100/100 percentile-benchmarked) and weakest on relief provided (0/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
0 / 100 percentile-benchmarked
0% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
100% of complaints answered inside the CFPB 15-day window
Closed with explanation
100 / 100 percentile-benchmarked
100% of complaints closed with an explanation to the consumer
Most of Live Oak Bancshares, Inc.'s 36 filings include narrative text
55.6% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Live Oak Bancshares, Inc. complaint mix by product
- Checking or 29 80.6% – 0% relief
- Money transfer, 4 11.1% – 0% relief
- Mortgage 2 5.6% – 0% relief
- Debt collection 1 2.8% – 0% relief
How Live Oak Bancshares, Inc.'s 36 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 29 |
| Money transfer, virtual currency, or money service | 4 |
| Mortgage | 2 |
| Debt collection | 1 |
Where Live Oak Bancshares, Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- AZ
- 13.9% of this company's filings
Live Oak Bancshares, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 8
- +60% vs 2024
Top States
| State | Complaints |
|---|---|
| AZ | 5 |
| CA | 4 |
| VA | 3 |
| NY | 3 |
| SC | 3 |
| TN | 2 |
| IL | 2 |
| FL | 2 |
| MN | 2 |
| MA | 2 |
| TX | 2 |
| PA | 1 |
| WI | 1 |
| NC | 1 |
| NE | 1 |
| GA | 1 |
| CO | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 15 |
| Opening an account | 8 |
| Closing an account | 4 |
| Other transaction problem | 3 |
| Problem caused by your funds being low | 2 |
| Fraud or scam | 1 |
| Trouble during payment process | 1 |
| Took or threatened to take negative or legal action | 1 |
| Struggling to pay mortgage | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2024 | 5 | 100% |
| 2025 | 23 | 100% |
| 2026 | 8 | 100% |
Source: CFPB Consumer Complaint Database
Live Oak Bancshares, Inc. filings cluster in one product
Live Oak Bancshares, Inc.'s 36 logged complaints stay concentrated: only 17 states show a filing. 55.6% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2024 through 2026-06-04.
Live Oak Bancshares, Inc. answers 100% of complaints inside the CFPB's tracked window and closes 100% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Live Oak Bancshares, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Live Oak Bancshares, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 36.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Live Oak Bancshares, Inc. (100% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration