Industrial and Commercial Bank of China (USA), National Association
36 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Industrial and Commercial Bank of China (USA), National Association complaint mix by product
- Checking or 18 50.0% – 11% relief
- Money transfer, 6 16.7% – 0% relief
- Credit card 5 13.9% – 0% relief
- Mortgage 2 5.6% – 0% relief
- Credit reporting 2 5.6% – 0% relief
- Debt collection 2 5.6% – 0% relief
- Credit reporting, 1 2.8% – 0% relief
How Industrial and Commercial Bank of China (USA), National Association's 36 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 18 |
| Money transfer, virtual currency, or money service | 6 |
| Credit card or prepaid card | 5 |
| Mortgage | 2 |
| Credit reporting or other personal consumer reports | 2 |
| Debt collection | 2 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 13 |
| WA | 5 |
| NY | 5 |
| VA | 5 |
| PA | 1 |
| UT | 1 |
| NJ | 1 |
| MD | 1 |
| MA | 1 |
| FL | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 8 |
| Problem caused by your funds being low | 6 |
| Incorrect information on your report | 4 |
| Applying for a mortgage or refinancing an existing mortgage | 2 |
| Closing an account | 2 |
| Fraud or scam | 2 |
| Other transaction problem | 2 |
| Money was not available when promised | 2 |
| Closing your account | 1 |
| Problem with a purchase shown on your statement | 1 |
| Opening an account | 1 |
| Written notification about debt | 1 |
| Attempts to collect debt not owed | 1 |
| Problem when making payments | 1 |
| Problem with a lender or other company charging your account | 1 |
| Trouble using your card | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 1 | 100% |
| 2018 | 4 | 100% |
| 2019 | 4 | 100% |
| 2020 | 3 | 100% |
| 2021 | 1 | 100% |
| 2022 | 4 | 100% |
| 2023 | 4 | 100% |
| 2024 | 5 | 100% |
| 2025 | 10 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Industrial and Commercial Bank of China (USA), National Association
Industrial and Commercial Bank of China (USA), National Association's 36 logged complaints stay concentrated: only 10 states show a filing on record. Only 36.1% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2017 through 2025-12-02.
Industrial and Commercial Bank of China (USA), National Association answers 100% of complaints inside the CFPB's tracked window and closes 94.4% with a written explanation. 5.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Industrial and Commercial Bank of China (USA), National Association.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Industrial and Commercial Bank of China (USA), National Association have?
36, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Industrial and Commercial Bank of China (USA), National Association respond to complaints on time?
100% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Industrial and Commercial Bank of China (USA), National Association?
"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.