CFPB · Mid-pack CFPB posture
Industrial and Commercial Bank of China (USA), National Association
36 CFPB complaints · 10 states · top issue Managing an account.
Industrial and Commercial Bank of China (USA), National Association has 36 consumer complaints in the CFPB public database. Timely response is 100%; 5.6% closed with relief; top product Checking or savings account. Allegations, not regulatory findings.
- Mid-pack CFPB posture
- +900% filings 2017 to 2025
CFPB relief outcome brief
CCDB company industrial-and-commercial-bank-of-china-usa-national-association
5.6% relief · 100% timely · 36 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Sterling Bancorp (5.7% relief)
Industrial and Commercial Bank of China (USA), National Association closes 5.6% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Industrial and Commercial Bank of China (USA), National Association scores strongest on timely response (100/100 percentile-benchmarked) and weakest on relief provided (26/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
26 / 100 percentile-benchmarked
5.6% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
100% of complaints answered inside the CFPB 15-day window
Closed with explanation
90 / 100 percentile-benchmarked
94.4% of complaints closed with an explanation to the consumer
How 36 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Industrial and Commercial Bank of China (USA), National Association complaint mix by product
- Checking or 18 50.0% – 11% relief
- Money transfer, 6 16.7% – 0% relief
- Credit card 5 13.9% – 0% relief
- Mortgage 2 5.6% – 0% relief
- Credit reporting 2 5.6% – 0% relief
- Debt collection 2 5.6% – 0% relief
- Credit reporting, 1 2.8% – 0% relief
How Industrial and Commercial Bank of China (USA), National Association's 36 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 18 |
| Money transfer, virtual currency, or money service | 6 |
| Credit card or prepaid card | 5 |
| Mortgage | 2 |
| Credit reporting or other personal consumer reports | 2 |
| Debt collection | 2 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Where Industrial and Commercial Bank of China (USA), National Association complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 36.1% of this company's filings
Industrial and Commercial Bank of China (USA), National Association rising annual filings
Annual filing volume from the CFPB public database
- 2025
- 10
- +900% vs 2017
Top States
| State | Complaints |
|---|---|
| CA | 13 |
| WA | 5 |
| NY | 5 |
| VA | 5 |
| PA | 1 |
| UT | 1 |
| NJ | 1 |
| MD | 1 |
| MA | 1 |
| FL | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 8 |
| Problem caused by your funds being low | 6 |
| Incorrect information on your report | 4 |
| Applying for a mortgage or refinancing an existing mortgage | 2 |
| Closing an account | 2 |
| Fraud or scam | 2 |
| Other transaction problem | 2 |
| Money was not available when promised | 2 |
| Closing your account | 1 |
| Problem with a purchase shown on your statement | 1 |
| Opening an account | 1 |
| Written notification about debt | 1 |
| Attempts to collect debt not owed | 1 |
| Problem when making payments | 1 |
| Problem with a lender or other company charging your account | 1 |
| Trouble using your card | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 1 | 100% |
| 2018 | 4 | 100% |
| 2019 | 4 | 100% |
| 2020 | 3 | 100% |
| 2021 | 1 | 100% |
| 2022 | 4 | 100% |
| 2023 | 4 | 100% |
| 2024 | 5 | 100% |
| 2025 | 10 | 100% |
Source: CFPB Consumer Complaint Database
What the CFPB record shows about Industrial and Commercial Bank of China (USA), National Association
Industrial and Commercial Bank of China (USA), National Association's 36 logged complaints stay concentrated: only 10 states show a filing. Only 36.1% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2017 through 2025-12-02.
Industrial and Commercial Bank of China (USA), National Association answers 100% of complaints inside the CFPB's tracked window and closes 94.4% with a written explanation. 5.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Industrial and Commercial Bank of China (USA), National Association.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Industrial and Commercial Bank of China (USA), National Association: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 36.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Industrial and Commercial Bank of China (USA), National Association (100% timely; 5.6% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack CFPB posture