2026 data Public-data reference Official source

Customers Bancorp, Inc

210 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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210
Total Complaints
100%
Timely Response
0%
Disputed
5.7%
Relief Provided
37
States Active
2020
Since

Data updated June 2026

Timely response rate 100.0%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 5.7%
Industry median

Share closed with monetary or non-monetary relief.

Customers Bancorp, Inc complaint mix by product

Total complaints: 210

Customers Bancorp, Inc complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 210 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Checking or: 96 complaints (49.5%), resolution 7.3% Checking or 49.5% Payday loan,: 23 complaints (11.9%), resolution 4.3% Payday loan, 11.9% Credit reporting: 17 complaints (8.8%), resolution 0.0% Credit reporting 8.8% Money transfer,: 17 complaints (8.8%), resolution 5.9% Money transfer, 8.8% Credit reporting,: 15 complaints (7.7%), resolution 0.0% Credit reporting, 7.7% Payday loan,: 14 complaints (7.2%), resolution 21.4% Payday loan, 7.2% Debt collection: 12 complaints (6.2%), resolution 0.0% Debt collection 6.2%
  • Checking or 96 49.5% – 7% relief
  • Payday loan, 23 11.9% – 4% relief
  • Credit reporting 17 8.8% – 0% relief
  • Money transfer, 17 8.8% – 6% relief
  • Credit reporting, 15 7.7% – 0% relief
  • Payday loan, 14 7.2% – 21% relief
  • Debt collection 12 6.2% – 0% relief

How Customers Bancorp, Inc's 210 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Checking or savings account 96
Payday loan, title loan, or personal loan 23
Credit reporting or other personal consumer reports 17
Money transfer, virtual currency, or money service 17
Credit reporting, credit repair services, or other personal consumer reports 15
Payday loan, title loan, personal loan, or advance loan 14
Debt collection 12
Credit card or prepaid card 8
Student loan 3
Mortgage 2
Credit card 2
Vehicle loan or lease 1

Top States

State Complaints
CA 34
FL 21
TX 18
NY 14
GA 14
MI 11
PA 11
NJ 9
NV 7
IL 6
OR 5
AL 5
NC 4
MO 4
RI 3
WI 3
OK 3
WA 2
DE 2
MA 2

Top Issues

Issue Complaints
Managing an account 61
Incorrect information on your report 20
Opening an account 15
Improper use of your report 12
Closing an account 12
Fraud or scam 11
Getting the loan 9
Attempts to collect debt not owed 8
Charged fees or interest you didn't expect 7
Problem with the payoff process at the end of the loan 6
Getting a line of credit 5
Struggling to pay your loan 4
Problem with a lender or other company charging your account 4
Other transaction problem 3
Problem with a company's investigation into an existing problem 3
Problem caused by your funds being low 3
Problem with a purchase or transfer 3
Written notification about debt 2
Problem when making payments 2
Managing, opening, or closing your mobile wallet account 2

Yearly Trend

Year Complaints Timely
2020 84 100%
2021 17 100%
2022 23 100%
2023 27 100%
2024 28 100%
2025 17 100%
2026 14 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About Customers Bancorp, Inc

Customers Bancorp, Inc's 210 logged complaints stay concentrated: only 37 states show a filing on record. Only 31.9% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2020 through 2026-06-17.

Customers Bancorp, Inc answers 100% of complaints inside the CFPB's tracked window and closes 93.8% with a written explanation. 5.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Customers Bancorp, Inc.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does Customers Bancorp, Inc have?

210, per the CFPB's public complaint count for this company (see the full breakdown above).

Does Customers Bancorp, Inc respond to complaints on time?

100% of the time, measured against the CFPB's 15-calendar-day response window.

What is the most common complaint about Customers Bancorp, Inc?

"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.