CFPB · Mid-pack CFPB posture
Customers Bancorp, Inc
210 CFPB complaints · 37 states · top issue Managing an account.
Customers Bancorp, Inc has 210 consumer complaints in the CFPB public database. Timely response is 100%; 5.7% closed with relief; top product Checking or savings account. Allegations, not regulatory findings.
- Mid-pack CFPB posture
- -83.3% filings 2020 to 2026
CFPB relief outcome brief
CCDB company customers-bancorp-inc
5.7% relief · 100% timely · 210 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Sterling Bancorp (5.7% relief)
Customers Bancorp, Inc closes 5.7% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 210 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Customers Bancorp, Inc complaint mix by product
- Checking or 96 49.5% – 7% relief
- Payday loan, 23 11.9% – 4% relief
- Credit reporting 17 8.8% – 0% relief
- Money transfer, 17 8.8% – 6% relief
- Credit reporting, 15 7.7% – 0% relief
- Payday loan, 14 7.2% – 21% relief
- Debt collection 12 6.2% – 0% relief
How Customers Bancorp, Inc's 210 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 96 |
| Payday loan, title loan, or personal loan | 23 |
| Credit reporting or other personal consumer reports | 17 |
| Money transfer, virtual currency, or money service | 17 |
| Credit reporting, credit repair services, or other personal consumer reports | 15 |
| Payday loan, title loan, personal loan, or advance loan | 14 |
| Debt collection | 12 |
| Credit card or prepaid card | 8 |
| Student loan | 3 |
| Mortgage | 2 |
| Credit card | 2 |
| Vehicle loan or lease | 1 |
Where Customers Bancorp, Inc complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 16.2% of this company's filings
Customers Bancorp, Inc falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 14
- -83.3% vs 2020
Top States
| State | Complaints |
|---|---|
| CA | 34 |
| FL | 21 |
| TX | 18 |
| NY | 14 |
| GA | 14 |
| MI | 11 |
| PA | 11 |
| NJ | 9 |
| NV | 7 |
| IL | 6 |
| OR | 5 |
| AL | 5 |
| NC | 4 |
| MO | 4 |
| RI | 3 |
| WI | 3 |
| OK | 3 |
| WA | 2 |
| DE | 2 |
| MA | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 61 |
| Incorrect information on your report | 20 |
| Opening an account | 15 |
| Improper use of your report | 12 |
| Closing an account | 12 |
| Fraud or scam | 11 |
| Getting the loan | 9 |
| Attempts to collect debt not owed | 8 |
| Charged fees or interest you didn't expect | 7 |
| Problem with the payoff process at the end of the loan | 6 |
| Getting a line of credit | 5 |
| Struggling to pay your loan | 4 |
| Problem with a lender or other company charging your account | 4 |
| Other transaction problem | 3 |
| Problem with a company's investigation into an existing problem | 3 |
| Problem caused by your funds being low | 3 |
| Problem with a purchase or transfer | 3 |
| Written notification about debt | 2 |
| Problem when making payments | 2 |
| Managing, opening, or closing your mobile wallet account | 2 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2020 | 84 | 100% |
| 2021 | 17 | 100% |
| 2022 | 23 | 100% |
| 2023 | 27 | 100% |
| 2024 | 28 | 100% |
| 2025 | 17 | 100% |
| 2026 | 14 | 100% |
Source: CFPB Consumer Complaint Database
What the CFPB record shows about Customers Bancorp, Inc
Customers Bancorp, Inc's 210 logged complaints stay concentrated: only 37 states show a filing. Only 31.9% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2020 through 2026-06-17.
Customers Bancorp, Inc answers 100% of complaints inside the CFPB's tracked window and closes 93.8% with a written explanation. 5.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Customers Bancorp, Inc.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Customers Bancorp, Inc: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 210.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Customers Bancorp, Inc (100% timely; 5.7% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack CFPB posture