CFPB · Single-product concentration
HomeTown Lenders, LLC
38 CFPB complaints · 84.2% in "Mortgage" · top issue Trouble during payment process.
HomeTown Lenders, LLC: 84.2% of 38 CFPB complaints sit in "Mortgage". Timely 71.1% · relief 21.1%. Allegations, not findings.
- Single-product concentration
- 0% filings 2012 to 2024
CFPB relief outcome brief
CCDB company hometown-lenders-llc
21.1% relief · 71.1% timely · 38 filings · Mortgage
Same-product relief peers
Nearest relief peer: Lender Live (21.1% relief)
HomeTown Lenders, LLC closes 21.1% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 38 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
HomeTown Lenders, LLC complaint mix by product
- Mortgage 32 84.2% – 22% relief
- Credit reporting, 3 7.9% – 0% relief
- Debt collection 2 5.3% – 0% relief
- Checking or 1 2.6% – 100% relief
How HomeTown Lenders, LLC's 38 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 32 |
| Credit reporting, credit repair services, or other personal consumer reports | 3 |
| Debt collection | 2 |
| Checking or savings account | 1 |
Where HomeTown Lenders, LLC complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- AL
- 23.7% of this company's filings
HomeTown Lenders, LLC complaints by year
Annual filing volume from the CFPB public database
- 2024
- 3
- 0% vs 2012
Top States
| State | Complaints |
|---|---|
| AL | 9 |
| FL | 7 |
| OH | 4 |
| TN | 3 |
| CA | 3 |
| PA | 2 |
| AZ | 2 |
| MD | 1 |
| MS | 1 |
| AK | 1 |
| MN | 1 |
| IL | 1 |
| GA | 1 |
| NJ | 1 |
| NC | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 10 |
| Closing on a mortgage | 7 |
| Applying for a mortgage or refinancing an existing mortgage | 6 |
| Settlement process and costs | 4 |
| Improper use of your report | 3 |
| Credit decision / Underwriting | 2 |
| Application, originator, mortgage broker | 2 |
| Written notification about debt | 1 |
| Attempts to collect debt not owed | 1 |
| Loan servicing, payments, escrow account | 1 |
| Problem with a lender or other company charging your account | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 3 | 100% |
| 2013 | 1 | 100% |
| 2014 | 2 | 50% |
| 2015 | 2 | 0% |
| 2017 | 2 | 100% |
| 2018 | 1 | 100% |
| 2019 | 2 | 50% |
| 2020 | 2 | 100% |
| 2021 | 1 | 100% |
| 2022 | 3 | 100% |
| 2023 | 16 | 75% |
| 2024 | 3 | 0% |
Source: CFPB Consumer Complaint Database
HomeTown Lenders, LLC filings cluster in one product
HomeTown Lenders, LLC's 38 logged complaints stay concentrated: only 15 states show a filing. Only 39.5% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2024-11-15.
HomeTown Lenders, LLC answers 71.1% of complaints inside the CFPB's tracked window and closes 71.1% with a written explanation. 21.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about HomeTown Lenders, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for HomeTown Lenders, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 38.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 71.1%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for HomeTown Lenders, LLC (71.1% timely; 21.1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration