CFPB · Single-product concentration
Lender Live
123 CFPB complaints · 92.7% in "Mortgage" · top issue Loan servicing, payments, escrow account.
Lender Live: 92.7% of 123 CFPB complaints sit in "Mortgage". Timely 96.7% · relief 21.1%. Allegations, not findings.
- Single-product concentration
- 0% filings 2012 to 2026
CFPB relief outcome brief
CCDB company lender-live
21.1% relief · 96.7% timely · 123 filings · Mortgage
Same-product relief peers
Nearest relief peer: AmeriFirst Financial Corporation (21.2% relief)
Lender Live closes 21.1% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Lender Live's 123 filings include narrative text
48.8% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Lender Live complaint mix by product
- Mortgage 114 92.7% – 22% relief
- Debt collection 6 4.9% – 17% relief
- Credit reporting, 2 1.6% – 0% relief
- Money transfer, 1 0.8% – 0% relief
How Lender Live's 123 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 114 |
| Debt collection | 6 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
| Money transfer, virtual currency, or money service | 1 |
Where Lender Live complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 17.1% of this company's filings
Lender Live complaints by year
Annual filing volume from the CFPB public database
- 2026
- 1
- 0% vs 2012
Top States
| State | Complaints |
|---|---|
| CA | 21 |
| CO | 13 |
| TX | 13 |
| VA | 6 |
| MN | 6 |
| GA | 5 |
| NY | 4 |
| WI | 4 |
| WA | 4 |
| MI | 4 |
| NJ | 4 |
| NV | 3 |
| AZ | 3 |
| FL | 3 |
| UT | 3 |
| NC | 2 |
| MA | 2 |
| OH | 2 |
| PA | 2 |
| IL | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan servicing, payments, escrow account | 89 |
| Loan modification,collection,foreclosure | 13 |
| Trouble during payment process | 3 |
| Settlement process and costs | 3 |
| Communication tactics | 3 |
| Cont'd attempts collect debt not owed | 3 |
| Application, originator, mortgage broker | 2 |
| Other transaction problem | 1 |
| Credit decision / Underwriting | 1 |
| Other | 1 |
| Incorrect information on your report | 1 |
| Struggling to pay mortgage | 1 |
| Applying for a mortgage or refinancing an existing mortgage | 1 |
| Credit monitoring or identity theft protection services | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 1 | 0% |
| 2013 | 3 | 100% |
| 2014 | 11 | 90.9% |
| 2015 | 47 | 100% |
| 2016 | 50 | 100% |
| 2017 | 5 | 100% |
| 2018 | 4 | 100% |
| 2020 | 1 | 0% |
| 2026 | 1 | 0% |
Source: CFPB Consumer Complaint Database
Lender Live filings cluster in one product
Lender Live's 123 logged complaints stay concentrated: only 33 states show a filing. 48.8% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2026-02-05.
Lender Live answers 96.7% of complaints inside the CFPB's tracked window and closes 77.2% with a written explanation. 21.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan servicing, payments, escrow account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Lender Live.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Lender Live: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 123.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 96.7%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Lender Live (96.7% timely; 21.1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration