CFPB · Single-product concentration
Highlands Residential Mortgage
38 CFPB complaints · 86.8% in "Mortgage" · top issue Trouble during payment process.
Highlands Residential Mortgage: 86.8% of 38 CFPB complaints sit in "Mortgage". Timely 100% · relief 10.5%. Allegations, not findings.
- Single-product concentration
- +200% filings 2013 to 2026
CFPB relief outcome brief
CCDB company highlands-residential-mortgage
10.5% relief · 100% timely · 38 filings · Mortgage
Same-product relief peers
Nearest relief peer: Banco Popular De Puerto Rico (10.6% relief)
Highlands Residential Mortgage closes 10.5% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Highlands Residential Mortgage scores strongest on timely response (100/100 percentile-benchmarked) and weakest on relief provided (49/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
49 / 100 percentile-benchmarked
10.5% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
100% of complaints answered inside the CFPB 15-day window
Closed with explanation
76 / 100 percentile-benchmarked
86.8% of complaints closed with an explanation to the consumer
Most of Highlands Residential Mortgage's 38 filings include narrative text
60.5% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Highlands Residential Mortgage complaint mix by product
- Mortgage 33 86.8% – 9% relief
- Debt collection 2 5.3% – 0% relief
- Debt or 1 2.6% – 0% relief
- Credit reporting 1 2.6% – 100% relief
- Credit reporting, 1 2.6% – 0% relief
How Highlands Residential Mortgage's 38 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 33 |
| Debt collection | 2 |
| Debt or credit management | 1 |
| Credit reporting or other personal consumer reports | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Where Highlands Residential Mortgage complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 36.8% of this company's filings
Highlands Residential Mortgage rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 3
- +200% vs 2013
Top States
| State | Complaints |
|---|---|
| TX | 14 |
| AR | 3 |
| NV | 3 |
| NC | 3 |
| TN | 3 |
| CA | 2 |
| WA | 2 |
| OK | 1 |
| VA | 1 |
| HI | 1 |
| NJ | 1 |
| UT | 1 |
| MI | 1 |
| CO | 1 |
| FL | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 14 |
| Closing on a mortgage | 6 |
| Applying for a mortgage or refinancing an existing mortgage | 5 |
| Application, originator, mortgage broker | 3 |
| Took or threatened to take negative or legal action | 2 |
| Improper use of your report | 2 |
| Loan servicing, payments, escrow account | 2 |
| Struggling to pay mortgage | 2 |
| Didn't provide services promised | 1 |
| Settlement process and costs | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 1 | 100% |
| 2014 | 2 | 100% |
| 2016 | 1 | 100% |
| 2017 | 2 | 100% |
| 2018 | 1 | 100% |
| 2020 | 3 | 100% |
| 2021 | 11 | 100% |
| 2022 | 4 | 100% |
| 2023 | 4 | 100% |
| 2025 | 6 | 100% |
| 2026 | 3 | 100% |
Source: CFPB Consumer Complaint Database
Highlands Residential Mortgage filings cluster in one product
Highlands Residential Mortgage's 38 logged complaints stay concentrated: only 15 states show a filing. 60.5% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2026-06-22.
Highlands Residential Mortgage answers 100% of complaints inside the CFPB's tracked window and closes 86.8% with a written explanation. 10.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Highlands Residential Mortgage.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Highlands Residential Mortgage: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 38.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Highlands Residential Mortgage (100% timely; 10.5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration