CFPB · Single-product concentration
Gateway First Bank
290 CFPB complaints · 74.5% in "Mortgage" · top issue Trouble during payment process.
Gateway First Bank: 74.5% of 290 CFPB complaints sit in "Mortgage". Timely 99% · relief 10.7%. Allegations, not findings.
- Single-product concentration
- +850% filings 2012 to 2026
CFPB relief outcome brief
CCDB company gateway-first-bank
10.7% relief · 99% timely · 290 filings · Mortgage
Same-product relief peers
Nearest relief peer: Banco Popular De Puerto Rico (10.6% relief)
Gateway First Bank closes 10.7% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Gateway First Bank's 290 filings include narrative text
50.3% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Gateway First Bank complaint mix by product
- Mortgage 216 74.5% – 13% relief
- Credit reporting, 32 11.0% – 0% relief
- Credit reporting 28 9.7% – 4% relief
- Checking or 8 2.8% – 13% relief
- Debt collection 6 2.1% – 0% relief
How Gateway First Bank's 290 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 216 |
| Credit reporting, credit repair services, or other personal consumer reports | 32 |
| Credit reporting or other personal consumer reports | 28 |
| Checking or savings account | 8 |
| Debt collection | 6 |
Concentrated filing states for Gateway First Bank
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 41.7% of this company's filings
Gateway First Bank rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 19
- +850% vs 2012
Top States
| State | Complaints |
|---|---|
| TX | 121 |
| LA | 20 |
| OK | 20 |
| NJ | 16 |
| AR | 12 |
| SC | 10 |
| FL | 10 |
| CA | 8 |
| KS | 7 |
| PA | 7 |
| MO | 7 |
| WA | 6 |
| VA | 5 |
| NM | 5 |
| AL | 5 |
| TN | 4 |
| GA | 4 |
| CO | 3 |
| NE | 3 |
| SD | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 77 |
| Incorrect information on your report | 36 |
| Loan servicing, payments, escrow account | 35 |
| Struggling to pay mortgage | 34 |
| Applying for a mortgage or refinancing an existing mortgage | 20 |
| Improper use of your report | 19 |
| Closing on a mortgage | 19 |
| Problem with a credit reporting company's investigation into an existing problem | 9 |
| Loan modification,collection,foreclosure | 8 |
| Problem with a company's investigation into an existing problem | 7 |
| Settlement process and costs | 5 |
| Application, originator, mortgage broker | 5 |
| Managing an account | 4 |
| Opening an account | 3 |
| Took or threatened to take negative or legal action | 2 |
| False statements or representation | 2 |
| Closing an account | 1 |
| Credit monitoring or identity theft protection services | 1 |
| Written notification about debt | 1 |
| Other | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 2 | 100% |
| 2013 | 8 | 100% |
| 2014 | 9 | 100% |
| 2015 | 10 | 100% |
| 2016 | 17 | 82.4% |
| 2017 | 19 | 100% |
| 2018 | 21 | 100% |
| 2019 | 20 | 100% |
| 2020 | 14 | 100% |
| 2021 | 23 | 100% |
| 2022 | 39 | 100% |
| 2023 | 39 | 100% |
| 2024 | 19 | 100% |
| 2025 | 31 | 100% |
| 2026 | 19 | 100% |
Source: CFPB Consumer Complaint Database
Gateway First Bank filings cluster in one product
Gateway First Bank's 290 logged complaints stay concentrated: only 31 states show a filing. 50.3% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2026-05-29.
Gateway First Bank answers 99% of complaints inside the CFPB's tracked window and closes 89.3% with a written explanation. 10.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Gateway First Bank.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Gateway First Bank: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 290.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Gateway First Bank (99% timely; 10.7% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration