Gateway First Bank
290 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Gateway First Bank complaint mix by product
- Mortgage 216 74.5% – 13% relief
- Credit reporting, 32 11.0% – 0% relief
- Credit reporting 28 9.7% – 4% relief
- Checking or 8 2.8% – 13% relief
- Debt collection 6 2.1% – 0% relief
How Gateway First Bank's 290 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 216 |
| Credit reporting, credit repair services, or other personal consumer reports | 32 |
| Credit reporting or other personal consumer reports | 28 |
| Checking or savings account | 8 |
| Debt collection | 6 |
Top States
| State | Complaints |
|---|---|
| TX | 121 |
| LA | 20 |
| OK | 20 |
| NJ | 16 |
| AR | 12 |
| SC | 10 |
| FL | 10 |
| CA | 8 |
| KS | 7 |
| PA | 7 |
| MO | 7 |
| WA | 6 |
| VA | 5 |
| NM | 5 |
| AL | 5 |
| TN | 4 |
| GA | 4 |
| CO | 3 |
| NE | 3 |
| SD | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 77 |
| Incorrect information on your report | 36 |
| Loan servicing, payments, escrow account | 35 |
| Struggling to pay mortgage | 34 |
| Applying for a mortgage or refinancing an existing mortgage | 20 |
| Improper use of your report | 19 |
| Closing on a mortgage | 19 |
| Problem with a credit reporting company's investigation into an existing problem | 9 |
| Loan modification,collection,foreclosure | 8 |
| Problem with a company's investigation into an existing problem | 7 |
| Settlement process and costs | 5 |
| Application, originator, mortgage broker | 5 |
| Managing an account | 4 |
| Opening an account | 3 |
| Took or threatened to take negative or legal action | 2 |
| False statements or representation | 2 |
| Closing an account | 1 |
| Credit monitoring or identity theft protection services | 1 |
| Written notification about debt | 1 |
| Other | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 2 | 100% |
| 2013 | 8 | 100% |
| 2014 | 9 | 100% |
| 2015 | 10 | 100% |
| 2016 | 17 | 82.4% |
| 2017 | 19 | 100% |
| 2018 | 21 | 100% |
| 2019 | 20 | 100% |
| 2020 | 14 | 100% |
| 2021 | 23 | 100% |
| 2022 | 39 | 100% |
| 2023 | 39 | 100% |
| 2024 | 19 | 100% |
| 2025 | 31 | 100% |
| 2026 | 19 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Gateway First Bank
Gateway First Bank's 290 logged complaints stay concentrated: only 31 states show a filing on record. 50.3% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2012 through 2026-05-29.
Gateway First Bank answers 99% of complaints inside the CFPB's tracked window and closes 89.3% with a written explanation. 10.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Gateway First Bank.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Gateway First Bank have?
290, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Gateway First Bank respond to complaints on time?
99% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Gateway First Bank?
"Trouble during payment process", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.