CFPB · Single-product concentration
Great Western Financial Services, Inc.
7 CFPB complaints · 85.7% in "Mortgage" · top issue Applying for a mortgage or refinancing an existing mortgage.
Great Western Financial Services, Inc.: 85.7% of 7 CFPB complaints sit in "Mortgage". Timely 100% · relief 57.1%. Allegations, not findings.
- Single-product concentration
- 0% filings 2016 to 2022
CFPB relief outcome brief
CCDB company great-western-financial-services-inc
57.1% relief · 100% timely · 7 filings · Mortgage
Same-product relief peers
Nearest relief peer: Stonegate Mortgage Corporation (58.9% relief)
Great Western Financial Services, Inc. closes 57.1% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Great Western Financial Services, Inc. complaint mix by product
- Mortgage 6 85.7% – 67% relief
- Credit reporting, 1 14.3% – 0% relief
How Great Western Financial Services, Inc.'s 7 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 6 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Concentrated filing states for Great Western Financial Services, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 85.7% of this company's filings
Great Western Financial Services, Inc. complaints by year
Annual filing volume from the CFPB public database
- 2022
- 1
- 0% vs 2016
Top States
| State | Complaints |
|---|---|
| TX | 6 |
| CO | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Applying for a mortgage or refinancing an existing mortgage | 2 |
| Closing on a mortgage | 1 |
| Application, originator, mortgage broker | 1 |
| Loan modification,collection,foreclosure | 1 |
| Improper use of your report | 1 |
| Struggling to pay mortgage | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2016 | 1 | 100% |
| 2017 | 2 | 100% |
| 2018 | 2 | 100% |
| 2020 | 1 | 100% |
| 2022 | 1 | 100% |
Source: CFPB Consumer Complaint Database
Great Western Financial Services, Inc. filings cluster in one product
Great Western Financial Services, Inc.'s 7 logged complaints stay concentrated: only 2 states show a filing. 42.9% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2016 through 2022-09-03.
Great Western Financial Services, Inc. answers 100% of complaints inside the CFPB's tracked window and closes 42.9% with a written explanation. 57.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Applying for a mortgage or refinancing an existing mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Great Western Financial Services, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Great Western Financial Services, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 7.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Great Western Financial Services, Inc. (100% timely; 57.1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration