Stonegate Mortgage Corporation
158 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Stonegate Mortgage Corporation complaint mix by product
- Mortgage 154 97.5% – 60% relief
- Credit reporting, 3 1.9% – 0% relief
- Debt collection 1 0.6% – 0% relief
How Stonegate Mortgage Corporation's 158 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 154 |
| Credit reporting, credit repair services, or other personal consumer reports | 3 |
| Debt collection | 1 |
Top States
| State | Complaints |
|---|---|
| TX | 18 |
| CA | 16 |
| NJ | 14 |
| OH | 13 |
| GA | 12 |
| IL | 12 |
| FL | 11 |
| MO | 10 |
| PA | 8 |
| NC | 8 |
| VA | 5 |
| MD | 4 |
| TN | 4 |
| IN | 3 |
| IA | 3 |
| MI | 3 |
| KS | 2 |
| CO | 2 |
| MN | 1 |
| KY | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan servicing, payments, escrow account | 82 |
| Loan modification,collection,foreclosure | 22 |
| Application, originator, mortgage broker | 20 |
| Settlement process and costs | 12 |
| Trouble during payment process | 6 |
| Applying for a mortgage or refinancing an existing mortgage | 3 |
| Closing on a mortgage | 3 |
| Incorrect information on your report | 3 |
| Struggling to pay mortgage | 3 |
| Credit decision / Underwriting | 2 |
| Took or threatened to take negative or legal action | 1 |
| Other | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 3 | 100% |
| 2014 | 25 | 100% |
| 2015 | 42 | 100% |
| 2016 | 53 | 92.5% |
| 2017 | 27 | 81.5% |
| 2018 | 5 | 100% |
| 2019 | 1 | 0% |
| 2021 | 1 | 0% |
| 2025 | 1 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Stonegate Mortgage Corporation
Stonegate Mortgage Corporation's 158 logged complaints stay concentrated: only 28 states show a filing on record. 44.9% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2013 through 2025-08-20.
Stonegate Mortgage Corporation answers 92.4% of complaints inside the CFPB's tracked window and closes 39.2% with a written explanation. 58.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan servicing, payments, escrow account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Stonegate Mortgage Corporation.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Stonegate Mortgage Corporation have?
158, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Stonegate Mortgage Corporation respond to complaints on time?
92.4% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Stonegate Mortgage Corporation?
"Loan servicing, payments, escrow account", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.