CFPB · Single-product concentration
Stonegate Mortgage Corporation
158 CFPB complaints · 97.5% in "Mortgage" · top issue Loan servicing, payments, escrow account.
Stonegate Mortgage Corporation: 97.5% of 158 CFPB complaints sit in "Mortgage". Timely 92.4% · relief 58.9%. Allegations, not findings.
- Single-product concentration
- -66.7% filings 2013 to 2025
CFPB relief outcome brief
CCDB company stonegate-mortgage-corporation
58.9% relief · 92.4% timely · 158 filings · Mortgage
Same-product relief peers
Nearest relief peer: Acra Intermediate Holdings, LLC (47% relief)
Stonegate Mortgage Corporation closes 58.9% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Stonegate Mortgage Corporation's 158 filings include narrative text
44.9% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Stonegate Mortgage Corporation complaint mix by product
- Mortgage 154 97.5% – 60% relief
- Credit reporting, 3 1.9% – 0% relief
- Debt collection 1 0.6% – 0% relief
How Stonegate Mortgage Corporation's 158 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 154 |
| Credit reporting, credit repair services, or other personal consumer reports | 3 |
| Debt collection | 1 |
Where Stonegate Mortgage Corporation complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 11.4% of this company's filings
Stonegate Mortgage Corporation falling annual filings
Annual filing volume from the CFPB public database
- 2025
- 1
- -66.7% vs 2013
Top States
| State | Complaints |
|---|---|
| TX | 18 |
| CA | 16 |
| NJ | 14 |
| OH | 13 |
| GA | 12 |
| IL | 12 |
| FL | 11 |
| MO | 10 |
| PA | 8 |
| NC | 8 |
| VA | 5 |
| MD | 4 |
| TN | 4 |
| IN | 3 |
| IA | 3 |
| MI | 3 |
| KS | 2 |
| CO | 2 |
| MN | 1 |
| KY | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan servicing, payments, escrow account | 82 |
| Loan modification,collection,foreclosure | 22 |
| Application, originator, mortgage broker | 20 |
| Settlement process and costs | 12 |
| Trouble during payment process | 6 |
| Applying for a mortgage or refinancing an existing mortgage | 3 |
| Closing on a mortgage | 3 |
| Incorrect information on your report | 3 |
| Struggling to pay mortgage | 3 |
| Credit decision / Underwriting | 2 |
| Took or threatened to take negative or legal action | 1 |
| Other | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 3 | 100% |
| 2014 | 25 | 100% |
| 2015 | 42 | 100% |
| 2016 | 53 | 92.5% |
| 2017 | 27 | 81.5% |
| 2018 | 5 | 100% |
| 2019 | 1 | 0% |
| 2021 | 1 | 0% |
| 2025 | 1 | 0% |
Source: CFPB Consumer Complaint Database
Stonegate Mortgage Corporation filings cluster in one product
Stonegate Mortgage Corporation's 158 logged complaints stay concentrated: only 28 states show a filing. 44.9% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2025-08-20.
Stonegate Mortgage Corporation answers 92.4% of complaints inside the CFPB's tracked window and closes 39.2% with a written explanation. 58.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan servicing, payments, escrow account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Stonegate Mortgage Corporation.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Stonegate Mortgage Corporation: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 158.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 92.4%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Stonegate Mortgage Corporation (92.4% timely; 58.9% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration