CFPB · Narrative-heavy record
Great Western Bancorp, Inc.
72 CFPB complaints · 41.7% with narratives · top issue Managing an account.
Great Western Bancorp, Inc.: 41.7% of 72 filings include consumer narratives. Timely 100% · relief 26.4% · top product Checking or savings account. Allegations, not findings.
- Narrative-heavy record
- +200% filings 2016 to 2022
CFPB relief outcome brief
CCDB company great-western-bancorp-inc
26.4% relief · 100% timely · 72 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Bbva Financial Corporation (26.4% relief)
Great Western Bancorp, Inc. closes 26.4% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Great Western Bancorp, Inc.'s 72 filings include narrative text
41.7% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Great Western Bancorp, Inc. complaint mix by product
- Checking or 43 59.7% – 21% relief
- Mortgage 16 22.2% – 44% relief
- Money transfer, 4 5.6% – 0% relief
- Credit reporting, 4 5.6% – 50% relief
- Credit card 3 4.2% – 0% relief
- Bank account 2 2.8% – 50% relief
How Great Western Bancorp, Inc.'s 72 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 43 |
| Mortgage | 16 |
| Money transfer, virtual currency, or money service | 4 |
| Credit reporting, credit repair services, or other personal consumer reports | 4 |
| Credit card or prepaid card | 3 |
| Bank account or service | 2 |
Where Great Western Bancorp, Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- NE
- 25% of this company's filings
Great Western Bancorp, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2022
- 3
- +200% vs 2016
Top States
| State | Complaints |
|---|---|
| NE | 18 |
| IA | 11 |
| SD | 10 |
| CO | 6 |
| AZ | 4 |
| OH | 3 |
| CA | 2 |
| MN | 2 |
| GA | 2 |
| VA | 1 |
| AP | 1 |
| TX | 1 |
| IL | 1 |
| KS | 1 |
| ID | 1 |
| OK | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 25 |
| Closing an account | 9 |
| Problem with a lender or other company charging your account | 5 |
| Loan modification,collection,foreclosure | 4 |
| Problem caused by your funds being low | 4 |
| Trouble during payment process | 3 |
| Closing on a mortgage | 3 |
| Struggling to pay mortgage | 3 |
| Problem with a purchase shown on your statement | 2 |
| Problem with a credit reporting company's investigation into an existing problem | 2 |
| Incorrect information on your report | 2 |
| Fraud or scam | 2 |
| Account opening, closing, or management | 1 |
| Problems caused by my funds being low | 1 |
| Application, originator, mortgage broker | 1 |
| Lost or stolen check | 1 |
| Applying for a mortgage or refinancing an existing mortgage | 1 |
| Problem with customer service | 1 |
| Unexpected or other fees | 1 |
| Improper use of your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2016 | 1 | 100% |
| 2017 | 13 | 100% |
| 2018 | 20 | 100% |
| 2019 | 13 | 100% |
| 2020 | 16 | 100% |
| 2021 | 6 | 100% |
| 2022 | 3 | 100% |
Source: CFPB Consumer Complaint Database
Great Western Bancorp, Inc.'s narrative-rich complaint ledger
Great Western Bancorp, Inc.'s 72 logged complaints stay concentrated: only 16 states show a filing. 41.7% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2016 through 2022-03-30.
Great Western Bancorp, Inc. answers 100% of complaints inside the CFPB's tracked window and closes 73.6% with a written explanation. 26.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Great Western Bancorp, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Great Western Bancorp, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 72.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Great Western Bancorp, Inc. (100% timely; 26.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record