First Merchants Corporation
149 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
First Merchants Corporation complaint mix by product
- Checking or 100 67.6% – 10% relief
- Mortgage 27 18.2% – 15% relief
- Money transfer, 5 3.4% – 0% relief
- Credit reporting 5 3.4% – 0% relief
- Debt collection 4 2.7% – 25% relief
- Credit reporting, 4 2.7% – 0% relief
- Vehicle loan 3 2.0% – 0% relief
How First Merchants Corporation's 149 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 100 |
| Mortgage | 27 |
| Money transfer, virtual currency, or money service | 5 |
| Credit reporting or other personal consumer reports | 5 |
| Debt collection | 4 |
| Credit reporting, credit repair services, or other personal consumer reports | 4 |
| Vehicle loan or lease | 3 |
| Credit card or prepaid card | 1 |
Top States
| State | Complaints |
|---|---|
| IN | 54 |
| MI | 42 |
| IL | 22 |
| OH | 16 |
| AR | 3 |
| MN | 2 |
| FL | 2 |
| AZ | 2 |
| CA | 1 |
| NJ | 1 |
| GA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 47 |
| Problem caused by your funds being low | 21 |
| Closing an account | 20 |
| Trouble during payment process | 18 |
| Incorrect information on your report | 8 |
| Opening an account | 6 |
| Improper use of your report | 5 |
| Problem with a lender or other company charging your account | 4 |
| Closing on a mortgage | 3 |
| Struggling to pay mortgage | 3 |
| Problem with customer service | 3 |
| Repossession | 2 |
| Applying for a mortgage or refinancing an existing mortgage | 2 |
| Attempts to collect debt not owed | 2 |
| Took or threatened to take negative or legal action | 2 |
| Wrong amount charged or received | 1 |
| Other features, terms, or problems | 1 |
| Fraud or scam | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2020 | 10 | 100% |
| 2021 | 16 | 100% |
| 2022 | 22 | 100% |
| 2023 | 24 | 100% |
| 2024 | 21 | 95.2% |
| 2025 | 33 | 100% |
| 2026 | 23 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About First Merchants Corporation
First Merchants Corporation's 149 logged complaints stay concentrated: only 11 states show a filing on record. Only 38.9% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2020 through 2026-06-15.
First Merchants Corporation answers 99.3% of complaints inside the CFPB's tracked window and closes 89.3% with a written explanation. 10.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about First Merchants Corporation.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does First Merchants Corporation have?
149, per the CFPB's public complaint count for this company (see the full breakdown above).
Does First Merchants Corporation respond to complaints on time?
99.3% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about First Merchants Corporation?
"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.