Genworth Financial Inc.
27 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Genworth Financial Inc. complaint mix by product
- Checking or 9 34.6% – 0% relief
- Mortgage 9 34.6% – 0% relief
- Credit reporting 2 7.7% – 0% relief
- Bank account 2 7.7% – 0% relief
- Credit reporting, 2 7.7% – 0% relief
- Money transfer, 1 3.8% – 0% relief
- Payday loan, 1 3.8% – 0% relief
How Genworth Financial Inc.'s 27 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 9 |
| Mortgage | 9 |
| Credit reporting or other personal consumer reports | 2 |
| Bank account or service | 2 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
| Money transfer, virtual currency, or money service | 1 |
| Payday loan, title loan, or personal loan | 1 |
| Debt collection | 1 |
Top States
| State | Complaints |
|---|---|
| LA | 10 |
| NY | 2 |
| TX | 2 |
| OH | 1 |
| NJ | 1 |
| CA | 1 |
| GA | 1 |
| IL | 1 |
| CT | 1 |
| MO | 1 |
| PA | 1 |
| VA | 1 |
| KS | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 8 |
| Loan modification,collection,foreclosure | 4 |
| Loan servicing, payments, escrow account | 4 |
| Incorrect information on your report | 1 |
| Problem with a company's investigation into an existing problem | 1 |
| Other service problem | 1 |
| Credit decision / Underwriting | 1 |
| Account opening, closing, or management | 1 |
| Making/receiving payments, sending money | 1 |
| Problem with a lender or other company charging your account | 1 |
| Identity theft protection or other monitoring services | 1 |
| Problem with additional add-on products or services | 1 |
| False statements or representation | 1 |
| Improper use of your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 3 | 100% |
| 2014 | 7 | 100% |
| 2015 | 1 | 100% |
| 2017 | 2 | 100% |
| 2019 | 1 | 100% |
| 2020 | 2 | 100% |
| 2025 | 10 | 100% |
| 2026 | 1 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Genworth Financial Inc.
Genworth Financial Inc.'s 27 logged complaints stay concentrated: only 13 states show a filing on record. Only 22.2% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2013 through 2026-04-09.
Genworth Financial Inc. answers 100% of complaints inside the CFPB's tracked window and closes 100% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Genworth Financial Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Genworth Financial Inc. have?
27, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Genworth Financial Inc. respond to complaints on time?
100% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Genworth Financial Inc.?
"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.