Total complaints
21
Filed since 2013
2026 data Public-data reference. official source
GENWORTH FINANCIAL INC.
21 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
21 consumer complaints filed with the CFPB
This profile shows GENWORTH FINANCIAL INC.'s complaint history from CFPB public records. 21 consumers have filed complaints since 2013. The company has a 100% timely response rate and has provided relief in 0% of cases.
21
Total Complaints
100%
Timely Response
4.8%
Disputed
0%
Relief Provided
11
States Active
2013
Since
Timely response
100%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 100.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
GENWORTH FINANCIAL INC. complaint mix by product
- Mortgage 8 38.1% – 0% relief
- Checking or 7 33.3% – 0% relief
- Bank account 2 9.5% – 0% relief
- Credit reporting 2 9.5% – 0% relief
- Debt collection 1 4.8% – 0% relief
- Credit reporting, 1 4.8% – 0% relief
How GENWORTH FINANCIAL INC.'s 21 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 8 |
| Checking or savings account | 7 |
| Bank account or service | 2 |
| Credit reporting or other personal consumer reports | 2 |
| Debt collection | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Top States
| State | Complaints |
|---|---|
| LA | 8 |
| NY | 2 |
| TX | 1 |
| VA | 1 |
| GA | 1 |
| NJ | 1 |
| OH | 1 |
| CT | 1 |
| KS | 1 |
| CA | 1 |
| IL | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 6 |
| Loan servicing, payments, escrow account | 4 |
| Loan modification,collection,foreclosure | 3 |
| Problem with a lender or other company charging your account | 1 |
| False statements or representation | 1 |
| Making/receiving payments, sending money | 1 |
| Credit decision / Underwriting | 1 |
| Incorrect information on your report | 1 |
| Account opening, closing, or management | 1 |
| Problem with a company's investigation into an existing problem | 1 |
| Improper use of your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 3 | 100% |
| 2014 | 7 | 100% |
| 2017 | 1 | 100% |
| 2020 | 2 | 100% |
| 2025 | 8 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About GENWORTH FINANCIAL INC.
GENWORTH FINANCIAL INC. has accumulated 21 consumer complaints in the CFPB public database, with filings active across 11 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2013, and the most recent logged activity is 2025-12-04, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, GENWORTH FINANCIAL INC. reports a 100% timely-response rate and has closed 100% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 4.8% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Mortgage", and the single most common underlying issue is "Managing an account".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating GENWORTH FINANCIAL INC.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does GENWORTH FINANCIAL INC. have?
GENWORTH FINANCIAL INC. has received 21 consumer complaints filed with the Consumer Financial Protection Bureau.
Does GENWORTH FINANCIAL INC. respond to complaints on time?
GENWORTH FINANCIAL INC. has a 100% timely response rate to CFPB complaints.
What is the most common complaint about GENWORTH FINANCIAL INC.?
The most common issue reported against GENWORTH FINANCIAL INC. is "Managing an account" in the "Mortgage" product category.
Read our methodology — how this data is sourced, computed, and verified.
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