CFPB · Diversified product mix
Genworth Financial Inc.
27 CFPB complaints · diversified mix (top product 33.3%) · top issue Managing an account.
Genworth Financial Inc.: top product "Checking or savings account" is only 33.3% of 27 - multi-bucket mix. Timely 100% · relief 0%. Allegations, not findings.
- Diversified product mix
- -66.7% filings 2013 to 2026
CFPB relief outcome brief
CCDB company genworth-financial-inc
0% relief · 100% timely · 27 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Axos Financial, Inc. (0% relief)
Genworth Financial Inc. closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 27 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Genworth Financial Inc. complaint mix by product
- Checking or 9 34.6% – 0% relief
- Mortgage 9 34.6% – 0% relief
- Credit reporting 2 7.7% – 0% relief
- Bank account 2 7.7% – 0% relief
- Credit reporting, 2 7.7% – 0% relief
- Money transfer, 1 3.8% – 0% relief
- Payday loan, 1 3.8% – 0% relief
How Genworth Financial Inc.'s 27 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 9 |
| Mortgage | 9 |
| Credit reporting or other personal consumer reports | 2 |
| Bank account or service | 2 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
| Money transfer, virtual currency, or money service | 1 |
| Payday loan, title loan, or personal loan | 1 |
| Debt collection | 1 |
Where Genworth Financial Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- LA
- 37% of this company's filings
Genworth Financial Inc. falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 1
- -66.7% vs 2013
Top States
| State | Complaints |
|---|---|
| LA | 10 |
| NY | 2 |
| TX | 2 |
| OH | 1 |
| NJ | 1 |
| CA | 1 |
| GA | 1 |
| IL | 1 |
| CT | 1 |
| MO | 1 |
| PA | 1 |
| VA | 1 |
| KS | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 8 |
| Loan modification,collection,foreclosure | 4 |
| Loan servicing, payments, escrow account | 4 |
| Incorrect information on your report | 1 |
| Problem with a company's investigation into an existing problem | 1 |
| Other service problem | 1 |
| Credit decision / Underwriting | 1 |
| Account opening, closing, or management | 1 |
| Making/receiving payments, sending money | 1 |
| Problem with a lender or other company charging your account | 1 |
| Identity theft protection or other monitoring services | 1 |
| Problem with additional add-on products or services | 1 |
| False statements or representation | 1 |
| Improper use of your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 3 | 100% |
| 2014 | 7 | 100% |
| 2015 | 1 | 100% |
| 2017 | 2 | 100% |
| 2019 | 1 | 100% |
| 2020 | 2 | 100% |
| 2025 | 10 | 100% |
| 2026 | 1 | 100% |
Source: CFPB Consumer Complaint Database
Genworth Financial Inc. spreads across product buckets
Genworth Financial Inc.'s 27 logged complaints stay concentrated: only 13 states show a filing. Only 22.2% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2013 through 2026-04-09.
Genworth Financial Inc. answers 100% of complaints inside the CFPB's tracked window and closes 100% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Genworth Financial Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Genworth Financial Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 27.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Genworth Financial Inc. (100% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Diversified product mix