CFPB · Mid-pack CFPB posture
Genesis Financial & Payment Systems Holdings, LLC
23 CFPB complaints · 7 states · top issue Communication tactics.
Genesis Financial & Payment Systems Holdings, LLC has 23 consumer complaints in the CFPB public database. Timely response is 91.3%; 4.3% closed with relief; top product Payday loan, title loan, or personal loan. Allegations, not regulatory findings.
- Mid-pack CFPB posture
- -66.7% filings 2014 to 2024
CFPB relief outcome brief
CCDB company genesis-financial-payment-systems-holdings-llc
4.3% relief · 91.3% timely · 23 filings · Payday loan, title loan, or personal loan
Same-product relief peers
Nearest relief peer: LendingUSA (4.2% relief)
Genesis Financial & Payment Systems Holdings, LLC closes 4.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 23 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Genesis Financial & Payment Systems Holdings, LLC complaint mix by product
- Payday loan, 9 39.1% – 11% relief
- Debt collection 8 34.8% – 0% relief
- Consumer Loan 3 13.0% – 0% relief
- Payday loan 2 8.7% – 0% relief
- Payday loan, 1 4.3% – 0% relief
How Genesis Financial & Payment Systems Holdings, LLC's 23 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Payday loan, title loan, or personal loan | 9 |
| Debt collection | 8 |
| Consumer Loan | 3 |
| Payday loan | 2 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
Where Genesis Financial & Payment Systems Holdings, LLC complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- IL
- 21.7% of this company's filings
Genesis Financial & Payment Systems Holdings, LLC falling annual filings
Annual filing volume from the CFPB public database
- 2024
- 1
- -66.7% vs 2014
Top States
| State | Complaints |
|---|---|
| IL | 5 |
| UT | 5 |
| TX | 4 |
| MO | 3 |
| WI | 3 |
| SC | 2 |
| NM | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Communication tactics | 5 |
| Struggling to pay your loan | 4 |
| Problems when you are unable to pay | 3 |
| Problem with the payoff process at the end of the loan | 2 |
| Can't contact lender | 2 |
| Charged fees or interest you didn't expect | 2 |
| Can't contact lender or servicer | 1 |
| False statements or representation | 1 |
| Threatened to contact someone or share information improperly | 1 |
| Can't stop withdrawals from your bank account | 1 |
| Took or threatened to take negative or legal action | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 3 | 100% |
| 2015 | 2 | 50% |
| 2016 | 3 | 66.7% |
| 2017 | 9 | 100% |
| 2018 | 1 | 100% |
| 2019 | 2 | 100% |
| 2020 | 2 | 100% |
| 2024 | 1 | 100% |
Source: CFPB Consumer Complaint Database
What the CFPB record shows about Genesis Financial & Payment Systems Holdings, LLC
Genesis Financial & Payment Systems Holdings, LLC's 23 logged complaints stay concentrated: only 7 states show a filing. Only 39.1% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2014 through 2024-04-02.
Genesis Financial & Payment Systems Holdings, LLC answers 91.3% of complaints inside the CFPB's tracked window and closes 95.7% with a written explanation. 4.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Payday loan, title loan, or personal loan" draws the most filings, most often for "Communication tactics."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Genesis Financial & Payment Systems Holdings, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Genesis Financial & Payment Systems Holdings, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 23.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 91.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Genesis Financial & Payment Systems Holdings, LLC (91.3% timely; 4.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack CFPB posture