Flat Branch Mortgage, Inc.
34 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Flat Branch Mortgage, Inc. complaint mix by product
- Mortgage 29 85.3% – 14% relief
- Credit reporting 4 11.8% – 0% relief
- Debt collection 1 2.9% – 0% relief
How Flat Branch Mortgage, Inc.'s 34 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 29 |
| Credit reporting or other personal consumer reports | 4 |
| Debt collection | 1 |
Top States
| State | Complaints |
|---|---|
| MO | 17 |
| KS | 5 |
| IL | 4 |
| OK | 2 |
| IA | 1 |
| AZ | 1 |
| AR | 1 |
| NE | 1 |
| IN | 1 |
| LA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 11 |
| Applying for a mortgage or refinancing an existing mortgage | 7 |
| Struggling to pay mortgage | 6 |
| Closing on a mortgage | 3 |
| Problem with a company's investigation into an existing problem | 2 |
| Improper use of your report | 2 |
| Incorrect information on your report | 1 |
| Took or threatened to take negative or legal action | 1 |
| Application, originator, mortgage broker | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 1 | 100% |
| 2017 | 1 | 100% |
| 2018 | 2 | 100% |
| 2020 | 1 | 100% |
| 2021 | 3 | 100% |
| 2022 | 2 | 100% |
| 2023 | 7 | 100% |
| 2024 | 5 | 100% |
| 2025 | 6 | 100% |
| 2026 | 6 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Flat Branch Mortgage, Inc.
Flat Branch Mortgage, Inc.'s 34 logged complaints stay concentrated: only 10 states show a filing on record. Only 38.2% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2013 through 2026-06-23.
Flat Branch Mortgage, Inc. answers 100% of complaints inside the CFPB's tracked window and closes 85.3% with a written explanation. 11.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Flat Branch Mortgage, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Flat Branch Mortgage, Inc. have?
34, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Flat Branch Mortgage, Inc. respond to complaints on time?
100% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Flat Branch Mortgage, Inc.?
"Trouble during payment process", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.