CFPB · Single-product concentration
Flat Branch Mortgage, Inc.
34 CFPB complaints · 85.3% in "Mortgage" · top issue Trouble during payment process.
Flat Branch Mortgage, Inc.: 85.3% of 34 CFPB complaints sit in "Mortgage". Timely 100% · relief 11.8%. Allegations, not findings.
- Single-product concentration
- +500% filings 2013 to 2026
CFPB relief outcome brief
CCDB company flat-branch-mortgage-inc
11.8% relief · 100% timely · 34 filings · Mortgage
Same-product relief peers
Nearest relief peer: Gmfs, LLC (11.8% relief)
Flat Branch Mortgage, Inc. closes 11.8% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 34 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Flat Branch Mortgage, Inc. complaint mix by product
- Mortgage 29 85.3% – 14% relief
- Credit reporting 4 11.8% – 0% relief
- Debt collection 1 2.9% – 0% relief
How Flat Branch Mortgage, Inc.'s 34 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 29 |
| Credit reporting or other personal consumer reports | 4 |
| Debt collection | 1 |
Concentrated filing states for Flat Branch Mortgage, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- MO
- 50% of this company's filings
Flat Branch Mortgage, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 6
- +500% vs 2013
Top States
| State | Complaints |
|---|---|
| MO | 17 |
| KS | 5 |
| IL | 4 |
| OK | 2 |
| IA | 1 |
| AZ | 1 |
| AR | 1 |
| NE | 1 |
| IN | 1 |
| LA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 11 |
| Applying for a mortgage or refinancing an existing mortgage | 7 |
| Struggling to pay mortgage | 6 |
| Closing on a mortgage | 3 |
| Problem with a company's investigation into an existing problem | 2 |
| Improper use of your report | 2 |
| Incorrect information on your report | 1 |
| Took or threatened to take negative or legal action | 1 |
| Application, originator, mortgage broker | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 1 | 100% |
| 2017 | 1 | 100% |
| 2018 | 2 | 100% |
| 2020 | 1 | 100% |
| 2021 | 3 | 100% |
| 2022 | 2 | 100% |
| 2023 | 7 | 100% |
| 2024 | 5 | 100% |
| 2025 | 6 | 100% |
| 2026 | 6 | 100% |
Source: CFPB Consumer Complaint Database
Flat Branch Mortgage, Inc. filings cluster in one product
Flat Branch Mortgage, Inc.'s 34 logged complaints stay concentrated: only 10 states show a filing. Only 38.2% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2013 through 2026-06-23.
Flat Branch Mortgage, Inc. answers 100% of complaints inside the CFPB's tracked window and closes 85.3% with a written explanation. 11.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Flat Branch Mortgage, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Flat Branch Mortgage, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 34.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Flat Branch Mortgage, Inc. (100% timely; 11.8% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration