CFPB · Mid-pack CFPB posture
Firstbank
291 CFPB complaints · 19 states · top issue Managing an account.
Firstbank has 291 consumer complaints in the CFPB public database. Timely response is 99.3%; 27.5% closed with relief; top product Checking or savings account. Allegations, not regulatory findings.
- Mid-pack CFPB posture
- +110% filings 2012 to 2026
CFPB relief outcome brief
CCDB company firstbank
27.5% relief · 99.3% timely · 291 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Bbva Financial Corporation (26.4% relief)
Firstbank closes 27.5% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 291 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Firstbank complaint mix by product
- Checking or 145 53.5% – 29% relief
- Bank account 60 22.1% – 37% relief
- Mortgage 19 7.0% – 32% relief
- Money transfer, 18 6.6% – 6% relief
- Credit reporting, 11 4.1% – 9% relief
- Debt collection 9 3.3% – 22% relief
- Credit card 9 3.3% – 22% relief
How Firstbank's 291 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 145 |
| Bank account or service | 60 |
| Mortgage | 19 |
| Money transfer, virtual currency, or money service | 18 |
| Credit reporting, credit repair services, or other personal consumer reports | 11 |
| Debt collection | 9 |
| Credit card or prepaid card | 9 |
| Credit card | 8 |
| Credit reporting or other personal consumer reports | 7 |
| Payday loan, title loan, or personal loan | 2 |
| Other financial service | 2 |
| Debt or credit management | 1 |
Concentrated filing states for Firstbank
Top states by attributed CFPB complaint volume for this company
- Leading state
- CO
- 64.3% of this company's filings
Firstbank rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 21
- +110% vs 2012
Top States
| State | Complaints |
|---|---|
| CO | 187 |
| AZ | 61 |
| CA | 10 |
| TN | 5 |
| FL | 3 |
| NM | 3 |
| MN | 2 |
| TX | 2 |
| OK | 2 |
| IL | 1 |
| ND | 1 |
| UT | 1 |
| WI | 1 |
| MS | 1 |
| NC | 1 |
| VA | 1 |
| KS | 1 |
| MT | 1 |
| WY | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 70 |
| Account opening, closing, or management | 34 |
| Problem with a lender or other company charging your account | 23 |
| Closing an account | 19 |
| Problem caused by your funds being low | 17 |
| Fraud or scam | 14 |
| Opening an account | 13 |
| Deposits and withdrawals | 13 |
| Incorrect information on your report | 12 |
| Problems caused by my funds being low | 7 |
| Attempts to collect debt not owed | 6 |
| Improper use of your report | 5 |
| Problem with a purchase shown on your statement | 4 |
| Loan servicing, payments, escrow account | 4 |
| Application, originator, mortgage broker | 4 |
| Trouble during payment process | 4 |
| Other transaction problem | 3 |
| Closing on a mortgage | 3 |
| Making/receiving payments, sending money | 3 |
| Using a debit or ATM card | 3 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 10 | 100% |
| 2013 | 9 | 88.9% |
| 2014 | 7 | 100% |
| 2015 | 20 | 100% |
| 2016 | 24 | 100% |
| 2017 | 21 | 100% |
| 2018 | 28 | 100% |
| 2019 | 12 | 100% |
| 2020 | 14 | 100% |
| 2021 | 18 | 100% |
| 2022 | 25 | 96% |
| 2023 | 24 | 100% |
| 2024 | 32 | 100% |
| 2025 | 26 | 100% |
| 2026 | 21 | 100% |
Source: CFPB Consumer Complaint Database
What the CFPB record shows about Firstbank
Firstbank's 291 logged complaints stay concentrated: only 19 states show a filing. Only 38.5% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2026-05-12.
Firstbank answers 99.3% of complaints inside the CFPB's tracked window and closes 68.7% with a written explanation. 27.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Firstbank.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Firstbank: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 291.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Firstbank (99.3% timely; 27.5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack CFPB posture