Firstbank
291 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Firstbank complaint mix by product
- Checking or 145 53.5% – 29% relief
- Bank account 60 22.1% – 37% relief
- Mortgage 19 7.0% – 32% relief
- Money transfer, 18 6.6% – 6% relief
- Credit reporting, 11 4.1% – 9% relief
- Debt collection 9 3.3% – 22% relief
- Credit card 9 3.3% – 22% relief
How Firstbank's 291 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 145 |
| Bank account or service | 60 |
| Mortgage | 19 |
| Money transfer, virtual currency, or money service | 18 |
| Credit reporting, credit repair services, or other personal consumer reports | 11 |
| Debt collection | 9 |
| Credit card or prepaid card | 9 |
| Credit card | 8 |
| Credit reporting or other personal consumer reports | 7 |
| Payday loan, title loan, or personal loan | 2 |
| Other financial service | 2 |
| Debt or credit management | 1 |
Top States
| State | Complaints |
|---|---|
| CO | 187 |
| AZ | 61 |
| CA | 10 |
| TN | 5 |
| FL | 3 |
| NM | 3 |
| MN | 2 |
| TX | 2 |
| OK | 2 |
| IL | 1 |
| ND | 1 |
| UT | 1 |
| WI | 1 |
| MS | 1 |
| NC | 1 |
| VA | 1 |
| KS | 1 |
| MT | 1 |
| WY | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 70 |
| Account opening, closing, or management | 34 |
| Problem with a lender or other company charging your account | 23 |
| Closing an account | 19 |
| Problem caused by your funds being low | 17 |
| Fraud or scam | 14 |
| Opening an account | 13 |
| Deposits and withdrawals | 13 |
| Incorrect information on your report | 12 |
| Problems caused by my funds being low | 7 |
| Attempts to collect debt not owed | 6 |
| Improper use of your report | 5 |
| Problem with a purchase shown on your statement | 4 |
| Loan servicing, payments, escrow account | 4 |
| Application, originator, mortgage broker | 4 |
| Trouble during payment process | 4 |
| Other transaction problem | 3 |
| Closing on a mortgage | 3 |
| Making/receiving payments, sending money | 3 |
| Using a debit or ATM card | 3 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 10 | 100% |
| 2013 | 9 | 88.9% |
| 2014 | 7 | 100% |
| 2015 | 20 | 100% |
| 2016 | 24 | 100% |
| 2017 | 21 | 100% |
| 2018 | 28 | 100% |
| 2019 | 12 | 100% |
| 2020 | 14 | 100% |
| 2021 | 18 | 100% |
| 2022 | 25 | 96% |
| 2023 | 24 | 100% |
| 2024 | 32 | 100% |
| 2025 | 26 | 100% |
| 2026 | 21 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Firstbank
Firstbank's 291 logged complaints stay concentrated: only 19 states show a filing on record. Only 38.5% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2012 through 2026-05-12.
Firstbank answers 99.3% of complaints inside the CFPB's tracked window and closes 68.7% with a written explanation. 27.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Firstbank.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Firstbank have?
291, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Firstbank respond to complaints on time?
99.3% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Firstbank?
"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.