CFPB · Single-product concentration
First Mortgage Company
26 CFPB complaints · 100% in "Mortgage" · top issue Application, originator, mortgage broker.
First Mortgage Company: 100% of 26 CFPB complaints sit in "Mortgage". Timely 100% · relief 15.4%. Allegations, not findings.
- Single-product concentration
- +500% filings 2012 to 2021
CFPB relief outcome brief
CCDB company first-mortgage-company
15.4% relief · 100% timely · 26 filings · Mortgage
Same-product relief peers
Nearest relief peer: Nations Lending Corporation (15.3% relief)
First Mortgage Company closes 15.4% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of First Mortgage Company's 26 filings include narrative text
46.2% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
First Mortgage Company complaint mix by product
- Mortgage 26 100.0% – 15% relief
How First Mortgage Company's 26 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 26 |
Where First Mortgage Company complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- NM
- 23.1% of this company's filings
First Mortgage Company rising annual filings
Annual filing volume from the CFPB public database
- 2021
- 6
- +500% vs 2012
Top States
| State | Complaints |
|---|---|
| NM | 6 |
| NC | 6 |
| IA | 3 |
| TX | 3 |
| OK | 3 |
| CO | 1 |
| MI | 1 |
| ID | 1 |
| MO | 1 |
| AZ | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Application, originator, mortgage broker | 7 |
| Trouble during payment process | 7 |
| Loan servicing, payments, escrow account | 5 |
| Loan modification,collection,foreclosure | 2 |
| Settlement process and costs | 2 |
| Closing on a mortgage | 2 |
| Applying for a mortgage or refinancing an existing mortgage | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 1 | 100% |
| 2013 | 1 | 100% |
| 2014 | 1 | 100% |
| 2015 | 4 | 100% |
| 2016 | 9 | 100% |
| 2017 | 4 | 100% |
| 2021 | 6 | 100% |
Source: CFPB Consumer Complaint Database
First Mortgage Company filings cluster in one product
First Mortgage Company's 26 logged complaints stay concentrated: only 10 states show a filing. 46.2% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2021-12-28.
First Mortgage Company answers 100% of complaints inside the CFPB's tracked window and closes 84.6% with a written explanation. 15.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Application, originator, mortgage broker."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about First Mortgage Company.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for First Mortgage Company: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 26.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for First Mortgage Company (100% timely; 15.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration