Exto Inc.
150 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Exto Inc. complaint mix by product
- Credit card 102 68.5% – 0% relief
- Credit reporting 17 11.4% – 24% relief
- Checking or 13 8.7% – 0% relief
- Debt collection 8 5.4% – 13% relief
- Debt or 5 3.4% – 0% relief
- Money transfer, 3 2.0% – 0% relief
- Payday loan, 1 0.7% – 0% relief
How Exto Inc.'s 150 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit card | 102 |
| Credit reporting or other personal consumer reports | 17 |
| Checking or savings account | 13 |
| Debt collection | 8 |
| Debt or credit management | 5 |
| Money transfer, virtual currency, or money service | 3 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Prepaid card | 1 |
Top States
| State | Complaints |
|---|---|
| TX | 18 |
| FL | 16 |
| NY | 10 |
| CA | 10 |
| PA | 8 |
| TN | 8 |
| GA | 8 |
| IL | 8 |
| NC | 5 |
| VA | 4 |
| OK | 4 |
| KY | 4 |
| MI | 4 |
| MO | 4 |
| MD | 3 |
| CO | 3 |
| SC | 3 |
| IA | 3 |
| AZ | 3 |
| WV | 3 |
Top Issues
| Issue | Complaints |
|---|---|
| Closing your account | 28 |
| Other features, terms, or problems | 22 |
| Problem with a purchase shown on your statement | 20 |
| Incorrect information on your report | 14 |
| Fees or interest | 9 |
| Managing an account | 7 |
| Advertising and marketing, including promotional offers | 7 |
| Trouble using your card | 6 |
| Problem with a lender or other company charging your account | 4 |
| Problem with a company's investigation into an existing problem | 3 |
| Problem when making payments | 3 |
| Improper use of your report | 3 |
| Attempts to collect debt not owed | 3 |
| Getting a credit card | 3 |
| Problem with customer service | 2 |
| Written notification about debt | 2 |
| Charged upfront or unexpected fees | 2 |
| Credit monitoring or identity theft protection services | 2 |
| Managing, opening, or closing your mobile wallet account | 2 |
| Communication tactics | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2024 | 13 | 100% |
| 2025 | 70 | 100% |
| 2026 | 67 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Exto Inc.
Exto Inc.'s 150 logged complaints stay concentrated: only 36 states show a filing on record. 45.3% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2024 through 2026-06-17.
Exto Inc. answers 100% of complaints inside the CFPB's tracked window and closes 96% with a written explanation. 3.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit card" draws the most filings, most often for "Closing your account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Exto Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Exto Inc. have?
150, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Exto Inc. respond to complaints on time?
100% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Exto Inc.?
"Closing your account", filed under the "Credit card" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.