CFPB · Narrative-heavy record
First Financial Bankshares, Inc.
34 CFPB complaints · 50% with narratives · top issue Managing an account.
First Financial Bankshares, Inc.: 50% of 34 filings include consumer narratives. Timely 100% · relief 17.6% · top product Checking or savings account. Allegations, not findings.
- Narrative-heavy record
- +300% filings 2021 to 2026
CFPB relief outcome brief
CCDB company first-financial-bankshares-inc
17.6% relief · 100% timely · 34 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Valley National Bancorp (17.6% relief)
First Financial Bankshares, Inc. closes 17.6% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of First Financial Bankshares, Inc.'s 34 filings include narrative text
50% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
First Financial Bankshares, Inc. complaint mix by product
- Checking or 23 67.6% – 17% relief
- Credit reporting 3 8.8% – 33% relief
- Money transfer, 2 5.9% – 0% relief
- Debt collection 2 5.9% – 50% relief
- Payday loan, 2 5.9% – 0% relief
- Mortgage 1 2.9% – 0% relief
- Credit reporting, 1 2.9% – 0% relief
How First Financial Bankshares, Inc.'s 34 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 23 |
| Credit reporting or other personal consumer reports | 3 |
| Money transfer, virtual currency, or money service | 2 |
| Debt collection | 2 |
| Payday loan, title loan, personal loan, or advance loan | 2 |
| Mortgage | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Concentrated filing states for First Financial Bankshares, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 91.2% of this company's filings
First Financial Bankshares, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 4
- +300% vs 2021
Top States
| State | Complaints |
|---|---|
| TX | 31 |
| CA | 1 |
| PA | 1 |
| DC | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 15 |
| Incorrect information on your report | 6 |
| Attempts to collect debt not owed | 2 |
| Problem with the payoff process at the end of the loan | 2 |
| Problem with a lender or other company charging your account | 2 |
| Fraud or scam | 1 |
| Improper use of your report | 1 |
| Opening an account | 1 |
| Closing an account | 1 |
| Trouble during payment process | 1 |
| Problem caused by your funds being low | 1 |
| Other transaction problem | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2021 | 1 | 100% |
| 2022 | 8 | 100% |
| 2023 | 2 | 100% |
| 2024 | 10 | 100% |
| 2025 | 9 | 100% |
| 2026 | 4 | 100% |
Source: CFPB Consumer Complaint Database
First Financial Bankshares, Inc.'s narrative-rich complaint ledger
First Financial Bankshares, Inc.'s 34 logged complaints stay concentrated: only 4 states show a filing. 50% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2021 through 2026-03-23.
First Financial Bankshares, Inc. answers 100% of complaints inside the CFPB's tracked window and closes 82.4% with a written explanation. 17.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about First Financial Bankshares, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for First Financial Bankshares, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 34.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for First Financial Bankshares, Inc. (100% timely; 17.6% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record