CFPB · Diversified product mix
Valley National Bancorp
728 CFPB complaints · diversified mix (top product 34.8%) · top issue Managing an account.
Valley National Bancorp: top product "Checking or savings account" is only 34.8% of 728 - multi-bucket mix. Timely 95.5% · relief 17.6%. Allegations, not findings.
- Diversified product mix
- -3.9% filings 2012 to 2026
CFPB relief outcome brief
CCDB company valley-national-bancorp
17.6% relief · 95.5% timely · 728 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Fifth Third Financial Corporation (17.5% relief)
Valley National Bancorp closes 17.6% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 728 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Valley National Bancorp complaint mix by product
- Checking or 253 37.0% – 15% relief
- Mortgage 158 23.1% – 24% relief
- Bank account 103 15.1% – 41% relief
- Vehicle loan 62 9.1% – 8% relief
- Credit reporting, 48 7.0% – 0% relief
- Credit reporting 39 5.7% – 0% relief
- Consumer Loan 21 3.1% – 14% relief
How Valley National Bancorp's 728 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 253 |
| Mortgage | 158 |
| Bank account or service | 103 |
| Vehicle loan or lease | 62 |
| Credit reporting, credit repair services, or other personal consumer reports | 48 |
| Credit reporting or other personal consumer reports | 39 |
| Consumer Loan | 21 |
| Money transfer, virtual currency, or money service | 13 |
| Debt collection | 10 |
| Payday loan, title loan, or personal loan | 8 |
| Credit card or prepaid card | 8 |
| Credit card | 3 |
| Money transfers | 1 |
| Other financial service | 1 |
Concentrated filing states for Valley National Bancorp
Top states by attributed CFPB complaint volume for this company
- Leading state
- NJ
- 45.1% of this company's filings
Valley National Bancorp complaints by year
Annual filing volume from the CFPB public database
- 2026
- 49
- -3.9% vs 2012
Top States
| State | Complaints |
|---|---|
| NJ | 328 |
| NY | 162 |
| FL | 94 |
| PA | 37 |
| AL | 10 |
| CA | 10 |
| GA | 10 |
| CT | 8 |
| VA | 7 |
| NC | 7 |
| TX | 6 |
| DE | 5 |
| LA | 3 |
| MI | 3 |
| AZ | 3 |
| MD | 3 |
| OR | 2 |
| WA | 2 |
| OH | 2 |
| SC | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 151 |
| Account opening, closing, or management | 57 |
| Trouble during payment process | 52 |
| Opening an account | 46 |
| Improper use of your report | 46 |
| Managing the loan or lease | 41 |
| Incorrect information on your report | 39 |
| Closing an account | 30 |
| Loan modification,collection,foreclosure | 28 |
| Application, originator, mortgage broker | 24 |
| Problems at the end of the loan or lease | 21 |
| Problems caused by my funds being low | 16 |
| Deposits and withdrawals | 16 |
| Loan servicing, payments, escrow account | 15 |
| Problem caused by your funds being low | 13 |
| Applying for a mortgage or refinancing an existing mortgage | 13 |
| Problem with a lender or other company charging your account | 11 |
| Making/receiving payments, sending money | 10 |
| Fraud or scam | 9 |
| Settlement process and costs | 8 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 51 | 100% |
| 2013 | 39 | 100% |
| 2014 | 30 | 96.7% |
| 2015 | 39 | 94.9% |
| 2016 | 36 | 100% |
| 2017 | 19 | 94.7% |
| 2018 | 50 | 94% |
| 2019 | 68 | 98.5% |
| 2020 | 38 | 97.4% |
| 2021 | 52 | 98.1% |
| 2022 | 35 | 97.1% |
| 2023 | 55 | 90.9% |
| 2024 | 71 | 93% |
| 2025 | 96 | 87.5% |
| 2026 | 49 | 100% |
Source: CFPB Consumer Complaint Database
Valley National Bancorp spreads across product buckets
Valley National Bancorp's 728 logged complaints stay concentrated: only 29 states show a filing. Only 29.7% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2026-06-15.
Valley National Bancorp answers 95.5% of complaints inside the CFPB's tracked window and closes 82% with a written explanation. 17.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Valley National Bancorp.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Valley National Bancorp: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 728.
- Northstar Location Services, LLC Δ 4 complaints · 0.1% relief 724complaints
- Merchants' Credit Guide Company Δ 6 complaints · 26.2% relief 722complaints
- Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch Δ 7 complaints · 14.1% relief 735complaints
- Credit Fresh Holdings Inc Δ 8 complaints · 0% relief 736complaints
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 95.5%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Valley National Bancorp (95.5% timely; 17.6% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Diversified product mix