2026 data Public-data reference Official source

Valley National Bancorp

728 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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728
Total Complaints
95.5%
Timely Response
0%
Disputed
17.6%
Relief Provided
29
States Active
2012
Since

Data updated June 2026

Timely response rate 95.5%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 17.6%
Industry median

Share closed with monetary or non-monetary relief.

Valley National Bancorp complaint mix by product

Total complaints: 728

Valley National Bancorp complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 728 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Checking or: 253 complaints (37.0%), resolution 15.0% Checking or 37.0% Mortgage: 158 complaints (23.1%), resolution 24.1% Mortgage 23.1% Bank account: 103 complaints (15.1%), resolution 40.8% Bank account 15.1% Vehicle loan: 62 complaints (9.1%), resolution 8.1% Vehicle loan 9.1% Credit reporting,: 48 complaints (7.0%), resolution 0.0% Credit reporting, 7.0% Credit reporting: 39 complaints (5.7%), resolution 0.0% Consumer Loan: 21 complaints (3.1%), resolution 14.3%
  • Checking or 253 37.0% – 15% relief
  • Mortgage 158 23.1% – 24% relief
  • Bank account 103 15.1% – 41% relief
  • Vehicle loan 62 9.1% – 8% relief
  • Credit reporting, 48 7.0% – 0% relief
  • Credit reporting 39 5.7% – 0% relief
  • Consumer Loan 21 3.1% – 14% relief

How Valley National Bancorp's 728 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Checking or savings account 253
Mortgage 158
Bank account or service 103
Vehicle loan or lease 62
Credit reporting, credit repair services, or other personal consumer reports 48
Credit reporting or other personal consumer reports 39
Consumer Loan 21
Money transfer, virtual currency, or money service 13
Debt collection 10
Payday loan, title loan, or personal loan 8
Credit card or prepaid card 8
Credit card 3
Money transfers 1
Other financial service 1

Top States

State Complaints
NJ 328
NY 162
FL 94
PA 37
AL 10
CA 10
GA 10
CT 8
VA 7
NC 7
TX 6
DE 5
LA 3
MI 3
AZ 3
MD 3
OR 2
WA 2
OH 2
SC 2

Top Issues

Issue Complaints
Managing an account 151
Account opening, closing, or management 57
Trouble during payment process 52
Opening an account 46
Improper use of your report 46
Managing the loan or lease 41
Incorrect information on your report 39
Closing an account 30
Loan modification,collection,foreclosure 28
Application, originator, mortgage broker 24
Problems at the end of the loan or lease 21
Problems caused by my funds being low 16
Deposits and withdrawals 16
Loan servicing, payments, escrow account 15
Problem caused by your funds being low 13
Applying for a mortgage or refinancing an existing mortgage 13
Problem with a lender or other company charging your account 11
Making/receiving payments, sending money 10
Fraud or scam 9
Settlement process and costs 8

Yearly Trend

Year Complaints Timely
2012 51 100%
2013 39 100%
2014 30 96.7%
2015 39 94.9%
2016 36 100%
2017 19 94.7%
2018 50 94%
2019 68 98.5%
2020 38 97.4%
2021 52 98.1%
2022 35 97.1%
2023 55 90.9%
2024 71 93%
2025 96 87.5%
2026 49 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About Valley National Bancorp

Valley National Bancorp's 728 logged complaints stay concentrated: only 29 states show a filing on record. Only 29.7% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2012 through 2026-06-15.

Valley National Bancorp answers 95.5% of complaints inside the CFPB's tracked window and closes 82% with a written explanation. 17.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Valley National Bancorp.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does Valley National Bancorp have?

728, per the CFPB's public complaint count for this company (see the full breakdown above).

Does Valley National Bancorp respond to complaints on time?

95.5% of the time, measured against the CFPB's 15-calendar-day response window.

What is the most common complaint about Valley National Bancorp?

"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.