Primary Residential Mortgage
271 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Primary Residential Mortgage complaint mix by product
- Mortgage 238 87.8% – 10% relief
- Credit reporting, 16 5.9% – 6% relief
- Credit reporting 9 3.3% – 11% relief
- Debt collection 5 1.8% – 0% relief
- Checking or 1 0.4% – 0% relief
- Bank account 1 0.4% – 0% relief
- Money transfer, 1 0.4% – 100% relief
How Primary Residential Mortgage's 271 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 238 |
| Credit reporting, credit repair services, or other personal consumer reports | 16 |
| Credit reporting or other personal consumer reports | 9 |
| Debt collection | 5 |
| Checking or savings account | 1 |
| Bank account or service | 1 |
| Money transfer, virtual currency, or money service | 1 |
Top States
| State | Complaints |
|---|---|
| FL | 44 |
| GA | 35 |
| MD | 21 |
| TX | 18 |
| AZ | 11 |
| RI | 11 |
| TN | 10 |
| NJ | 10 |
| CA | 9 |
| UT | 8 |
| NC | 7 |
| CO | 6 |
| CT | 6 |
| DC | 6 |
| AR | 6 |
| NY | 6 |
| NM | 5 |
| PA | 4 |
| VA | 4 |
| MN | 3 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 92 |
| Applying for a mortgage or refinancing an existing mortgage | 36 |
| Struggling to pay mortgage | 27 |
| Application, originator, mortgage broker | 26 |
| Closing on a mortgage | 24 |
| Incorrect information on your report | 14 |
| Improper use of your report | 12 |
| Loan servicing, payments, escrow account | 11 |
| Settlement process and costs | 7 |
| Credit decision / Underwriting | 4 |
| Loan modification,collection,foreclosure | 4 |
| Problem with a credit reporting company's investigation into an existing problem | 3 |
| Problem with a company's investigation into an existing problem | 2 |
| Written notification about debt | 2 |
| Attempts to collect debt not owed | 2 |
| Took or threatened to take negative or legal action | 1 |
| Credit monitoring or identity theft protection services | 1 |
| Managing an account | 1 |
| Making/receiving payments, sending money | 1 |
| Other transaction problem | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 2 | 100% |
| 2013 | 8 | 87.5% |
| 2014 | 5 | 100% |
| 2015 | 16 | 87.5% |
| 2016 | 16 | 93.8% |
| 2017 | 18 | 83.3% |
| 2018 | 20 | 100% |
| 2019 | 15 | 73.3% |
| 2020 | 22 | 81.8% |
| 2021 | 34 | 100% |
| 2022 | 45 | 95.6% |
| 2023 | 16 | 100% |
| 2024 | 29 | 96.6% |
| 2025 | 14 | 92.9% |
| 2026 | 11 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Primary Residential Mortgage
Primary Residential Mortgage's 271 logged complaints reach a nationwide footprint - 41 states have at least one filing on record. 57.6% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2012 through 2026-06-09.
Primary Residential Mortgage answers 93% of complaints inside the CFPB's tracked window and closes 88.6% with a written explanation. 10% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Primary Residential Mortgage.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Primary Residential Mortgage have?
271, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Primary Residential Mortgage respond to complaints on time?
93% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Primary Residential Mortgage?
"Trouble during payment process", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.