CFPB · Single-product concentration
Primary Residential Mortgage
271 CFPB complaints · 87.8% in "Mortgage" · top issue Trouble during payment process.
Primary Residential Mortgage: 87.8% of 271 CFPB complaints sit in "Mortgage". Timely 93% · relief 10%. Allegations, not findings.
- Single-product concentration
- +450% filings 2012 to 2026
CFPB relief outcome brief
CCDB company primary-residential-mortgage
10% relief · 93% timely · 271 filings · Mortgage
Same-product relief peers
Nearest relief peer: Ark-La-Tex Financial Services, LLC (10% relief)
Primary Residential Mortgage closes 10% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Primary Residential Mortgage scores strongest on timely response (88/100 percentile-benchmarked) and weakest on relief provided (47/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
47 / 100 percentile-benchmarked
10% of complaints closed with relief to the consumer
Timely response
88 / 100 percentile-benchmarked
93% of complaints answered inside the CFPB 15-day window
Closed with explanation
79 / 100 percentile-benchmarked
88.6% of complaints closed with an explanation to the consumer
Most of Primary Residential Mortgage's 271 filings include narrative text
57.6% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Primary Residential Mortgage complaint mix by product
- Mortgage 238 87.8% – 10% relief
- Credit reporting, 16 5.9% – 6% relief
- Credit reporting 9 3.3% – 11% relief
- Debt collection 5 1.8% – 0% relief
- Checking or 1 0.4% – 0% relief
- Bank account 1 0.4% – 0% relief
- Money transfer, 1 0.4% – 100% relief
How Primary Residential Mortgage's 271 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 238 |
| Credit reporting, credit repair services, or other personal consumer reports | 16 |
| Credit reporting or other personal consumer reports | 9 |
| Debt collection | 5 |
| Checking or savings account | 1 |
| Bank account or service | 1 |
| Money transfer, virtual currency, or money service | 1 |
Nationwide filing states for Primary Residential Mortgage
Top states by attributed CFPB complaint volume for this company
- Leading state
- FL
- 16.2% of this company's filings
Primary Residential Mortgage rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 11
- +450% vs 2012
Top States
| State | Complaints |
|---|---|
| FL | 44 |
| GA | 35 |
| MD | 21 |
| TX | 18 |
| AZ | 11 |
| RI | 11 |
| TN | 10 |
| NJ | 10 |
| CA | 9 |
| UT | 8 |
| NC | 7 |
| CO | 6 |
| CT | 6 |
| DC | 6 |
| AR | 6 |
| NY | 6 |
| NM | 5 |
| PA | 4 |
| VA | 4 |
| MN | 3 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 92 |
| Applying for a mortgage or refinancing an existing mortgage | 36 |
| Struggling to pay mortgage | 27 |
| Application, originator, mortgage broker | 26 |
| Closing on a mortgage | 24 |
| Incorrect information on your report | 14 |
| Improper use of your report | 12 |
| Loan servicing, payments, escrow account | 11 |
| Settlement process and costs | 7 |
| Credit decision / Underwriting | 4 |
| Loan modification,collection,foreclosure | 4 |
| Problem with a credit reporting company's investigation into an existing problem | 3 |
| Problem with a company's investigation into an existing problem | 2 |
| Written notification about debt | 2 |
| Attempts to collect debt not owed | 2 |
| Took or threatened to take negative or legal action | 1 |
| Credit monitoring or identity theft protection services | 1 |
| Managing an account | 1 |
| Making/receiving payments, sending money | 1 |
| Other transaction problem | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 2 | 100% |
| 2013 | 8 | 87.5% |
| 2014 | 5 | 100% |
| 2015 | 16 | 87.5% |
| 2016 | 16 | 93.8% |
| 2017 | 18 | 83.3% |
| 2018 | 20 | 100% |
| 2019 | 15 | 73.3% |
| 2020 | 22 | 81.8% |
| 2021 | 34 | 100% |
| 2022 | 45 | 95.6% |
| 2023 | 16 | 100% |
| 2024 | 29 | 96.6% |
| 2025 | 14 | 92.9% |
| 2026 | 11 | 100% |
Source: CFPB Consumer Complaint Database
Primary Residential Mortgage filings cluster in one product
Primary Residential Mortgage's 271 logged complaints reach a nationwide footprint - 41 states have at least one filing. 57.6% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2026-06-09.
Primary Residential Mortgage answers 93% of complaints inside the CFPB's tracked window and closes 88.6% with a written explanation. 10% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Primary Residential Mortgage.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Primary Residential Mortgage: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 271.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 93%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Primary Residential Mortgage (93% timely; 10% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration