CFPB · Narrative-heavy record
Exchange Finance Company
3 CFPB complaints · 100% with narratives · top issue Problem when making payments.
Exchange Finance Company: 100% of 3 filings include consumer narratives. Timely 100% · relief 0% · top product Payday loan, title loan, or personal loan. Allegations, not findings.
- Narrative-heavy record
- 0% filings 2019 to 2021
CFPB relief outcome brief
CCDB company exchange-finance-company
0% relief · 100% timely · 3 filings · Payday loan, title loan, or personal loan
Same-product relief peers
Nearest relief peer: Kashia Services (0% relief)
Exchange Finance Company closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Exchange Finance Company complaint mix by product
- Payday loan, 2 66.7% – 0% relief
- Credit reporting, 1 33.3% – 0% relief
How Exchange Finance Company's 3 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Payday loan, title loan, or personal loan | 2 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Concentrated filing states for Exchange Finance Company
Top states by attributed CFPB complaint volume for this company
- Leading state
- TN
- 66.7% of this company's filings
Exchange Finance Company complaints by year
Annual filing volume from the CFPB public database
- 2021
- 1
- 0% vs 2019
Top States
| State | Complaints |
|---|---|
| TN | 2 |
| OH | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Problem when making payments | 1 |
| Incorrect information on your report | 1 |
| Problem with the payoff process at the end of the loan | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2019 | 1 | 100% |
| 2020 | 1 | 100% |
| 2021 | 1 | 100% |
Source: CFPB Consumer Complaint Database
Exchange Finance Company's narrative-rich complaint ledger
Exchange Finance Company's 3 logged complaints stay concentrated: only 2 states show a filing. 100% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2019 through 2021-11-08.
Exchange Finance Company answers 100% of complaints inside the CFPB's tracked window and closes 100% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Payday loan, title loan, or personal loan" draws the most filings, most often for "Problem when making payments."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Exchange Finance Company.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Exchange Finance Company: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 3.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Exchange Finance Company (100% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record