Total complaints
145
Filed since 2020
145 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
145 consumer complaints filed with the CFPB
This profile shows Minto Financial dba Minto Money's complaint history from CFPB public records. 145 consumers have filed complaints since 2020. The company has a 95.2% timely response rate and has provided relief in 0% of cases.
Total complaints
145
Filed since 2020
Timely response
95.2%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How Minto Financial dba Minto Money's 145 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Payday loan, title loan, or personal loan | 81 |
| Payday loan, title loan, personal loan, or advance loan | 58 |
| Debt collection | 3 |
| Student loan | 1 |
| Money transfer, virtual currency, or money service | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
| State | Complaints |
|---|---|
| GA | 16 |
| FL | 14 |
| CA | 12 |
| IL | 11 |
| MD | 10 |
| OH | 9 |
| WA | 8 |
| MA | 8 |
| NC | 7 |
| CO | 6 |
| NJ | 6 |
| AZ | 6 |
| MI | 4 |
| TX | 4 |
| MN | 4 |
| IN | 4 |
| IA | 3 |
| NH | 2 |
| SD | 2 |
| NV | 1 |
| Issue | Complaints |
|---|---|
| Charged fees or interest you didn't expect | 90 |
| Struggling to pay your loan | 22 |
| Received a loan you didn't apply for | 9 |
| Problem with the payoff process at the end of the loan | 7 |
| Getting the loan | 3 |
| Can't contact lender or servicer | 3 |
| Can't stop withdrawals from your bank account | 2 |
| Attempts to collect debt not owed | 2 |
| Problem when making payments | 2 |
| Struggling to repay your loan | 1 |
| Getting a line of credit | 1 |
| Fraud or scam | 1 |
| Incorrect information on your report | 1 |
| Electronic communications | 1 |
| Year | Complaints | Timely |
|---|---|---|
| 2020 | 14 | 100% |
| 2021 | 14 | 100% |
| 2022 | 38 | 100% |
| 2023 | 19 | 100% |
| 2024 | 18 | 94.4% |
| 2025 | 32 | 93.8% |
| 2026 | 10 | 60% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
Minto Financial dba Minto Money has accumulated 145 consumer complaints in the CFPB public database, with filings active across 26 U.S. states. Of those submissions, 79 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2020, and the most recent logged activity is 2026-03-27, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Minto Financial dba Minto Money reports a 95.2% timely-response rate and has closed 100% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Payday loan, title loan, or personal loan", and the single most common underlying issue is "Charged fees or interest you didn't expect".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Minto Financial dba Minto Money: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Minto Financial dba Minto Money has received 145 consumer complaints filed with the Consumer Financial Protection Bureau.
Minto Financial dba Minto Money has a 95.2% timely response rate to CFPB complaints.
The most common issue reported against Minto Financial dba Minto Money is "Charged fees or interest you didn't expect" in the "Payday loan, title loan, or personal loan" product category.
Read our methodology — how this data is sourced, computed, and verified.