CFPB · Single-product concentration
Empire Home Loans, Inc.
5 CFPB complaints · 100% in "Mortgage" · top issue Applying for a mortgage or refinancing an existing mortgage.
Empire Home Loans, Inc.: 100% of 5 CFPB complaints sit in "Mortgage". Timely 100% · relief 20%. Allegations, not findings.
- Single-product concentration
- +100% filings 2022 to 2024
CFPB relief outcome brief
CCDB company empire-home-loans-inc
20% relief · 100% timely · 5 filings · Mortgage
Same-product relief peers
Nearest relief peer: Wells Fargo & Company (20.1% relief)
Empire Home Loans, Inc. closes 20% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Empire Home Loans, Inc. complaint mix by product
- Mortgage 5 100.0% – 20% relief
How Empire Home Loans, Inc.'s 5 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 5 |
Concentrated filing states for Empire Home Loans, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 40% of this company's filings
Empire Home Loans, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2024
- 2
- +100% vs 2022
Top States
| State | Complaints |
|---|---|
| CA | 2 |
| WA | 1 |
| OR | 1 |
| NV | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Applying for a mortgage or refinancing an existing mortgage | 3 |
| Closing on a mortgage | 2 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2022 | 1 | 100% |
| 2023 | 2 | 100% |
| 2024 | 2 | 100% |
Source: CFPB Consumer Complaint Database
Empire Home Loans, Inc. filings cluster in one product
Empire Home Loans, Inc.'s 5 logged complaints stay concentrated: only 4 states show a filing. 100% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2022 through 2024-03-15.
Empire Home Loans, Inc. answers 100% of complaints inside the CFPB's tracked window and closes 80% with a written explanation. 20% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Applying for a mortgage or refinancing an existing mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Empire Home Loans, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Empire Home Loans, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 5.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Empire Home Loans, Inc. (100% timely; 20% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration