CFPB · Single-product concentration
DHI Mortgage Company
221 CFPB complaints · 82.4% in "Mortgage" · top issue Applying for a mortgage or refinancing an existing mortgage.
DHI Mortgage Company: 82.4% of 221 CFPB complaints sit in "Mortgage". Timely 94.1% · relief 19.5%. Allegations, not findings.
- Single-product concentration
- +88.9% filings 2012 to 2026
CFPB relief outcome brief
CCDB company dhi-mortgage-company
19.5% relief · 94.1% timely · 221 filings · Mortgage
Same-product relief peers
Nearest relief peer: M&T Bank Corporation (19.4% relief)
DHI Mortgage Company closes 19.5% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of DHI Mortgage Company's 221 filings include narrative text
48% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
DHI Mortgage Company complaint mix by product
- Mortgage 182 82.4% – 23% relief
- Credit reporting 27 12.2% – 0% relief
- Credit reporting, 8 3.6% – 25% relief
- Debt collection 4 1.8% – 0% relief
How DHI Mortgage Company's 221 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 182 |
| Credit reporting or other personal consumer reports | 27 |
| Credit reporting, credit repair services, or other personal consumer reports | 8 |
| Debt collection | 4 |
Where DHI Mortgage Company complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- FL
- 29.9% of this company's filings
DHI Mortgage Company rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 17
- +88.9% vs 2012
Top States
| State | Complaints |
|---|---|
| FL | 66 |
| TX | 42 |
| GA | 18 |
| CA | 13 |
| SC | 9 |
| NC | 7 |
| TN | 7 |
| AZ | 6 |
| MD | 5 |
| UT | 5 |
| WA | 5 |
| NV | 5 |
| AL | 4 |
| PA | 3 |
| LA | 3 |
| IN | 3 |
| OR | 2 |
| VA | 2 |
| OH | 2 |
| MN | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Applying for a mortgage or refinancing an existing mortgage | 68 |
| Closing on a mortgage | 51 |
| Improper use of your report | 28 |
| Application, originator, mortgage broker | 19 |
| Trouble during payment process | 14 |
| Loan servicing, payments, escrow account | 9 |
| Settlement process and costs | 8 |
| Incorrect information on your report | 7 |
| Credit decision / Underwriting | 7 |
| Struggling to pay mortgage | 3 |
| False statements or representation | 1 |
| Loan modification,collection,foreclosure | 1 |
| Other | 1 |
| Written notification about debt | 1 |
| Problem with a credit reporting company's investigation into an existing problem | 1 |
| Attempts to collect debt not owed | 1 |
| Communication tactics | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 9 | 66.7% |
| 2013 | 7 | 100% |
| 2014 | 5 | 100% |
| 2015 | 7 | 100% |
| 2016 | 11 | 100% |
| 2017 | 9 | 100% |
| 2018 | 11 | 100% |
| 2019 | 12 | 83.3% |
| 2020 | 11 | 90.9% |
| 2021 | 20 | 75% |
| 2022 | 20 | 90% |
| 2023 | 23 | 100% |
| 2024 | 24 | 100% |
| 2025 | 35 | 100% |
| 2026 | 17 | 100% |
Source: CFPB Consumer Complaint Database
DHI Mortgage Company filings cluster in one product
DHI Mortgage Company's 221 logged complaints stay concentrated: only 29 states show a filing. 48% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2026-06-24.
DHI Mortgage Company answers 94.1% of complaints inside the CFPB's tracked window and closes 80.1% with a written explanation. 19.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Applying for a mortgage or refinancing an existing mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about DHI Mortgage Company.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for DHI Mortgage Company: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 221.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 94.1%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for DHI Mortgage Company (94.1% timely; 19.5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration