EarnUp Inc.
17 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
EarnUp Inc. complaint mix by product
- Mortgage 11 64.7% – 27% relief
- Money transfer, 4 23.5% – 0% relief
- Credit reporting, 2 11.8% – 0% relief
How EarnUp Inc.'s 17 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 11 |
| Money transfer, virtual currency, or money service | 4 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
Top States
| State | Complaints |
|---|---|
| VA | 3 |
| CA | 3 |
| MO | 1 |
| MD | 1 |
| PA | 1 |
| NV | 1 |
| OH | 1 |
| IA | 1 |
| MI | 1 |
| KY | 1 |
| DC | 1 |
| AZ | 1 |
| TX | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 11 |
| Other service problem | 1 |
| Money was not available when promised | 1 |
| Problem with a credit reporting company's investigation into an existing problem | 1 |
| Other transaction problem | 1 |
| Confusing or misleading advertising or marketing | 1 |
| Incorrect information on your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2019 | 5 | 100% |
| 2020 | 5 | 80% |
| 2021 | 3 | 100% |
| 2022 | 1 | 100% |
| 2023 | 2 | 50% |
| 2024 | 1 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About EarnUp Inc.
EarnUp Inc.'s 17 logged complaints stay concentrated: only 13 states show a filing on record. 82.4% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2019 through 2024-02-22.
EarnUp Inc. answers 82.4% of complaints inside the CFPB's tracked window and closes 82.4% with a written explanation. 17.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about EarnUp Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does EarnUp Inc. have?
17, per the CFPB's public complaint count for this company (see the full breakdown above).
Does EarnUp Inc. respond to complaints on time?
82.4% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about EarnUp Inc.?
"Trouble during payment process", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.