CFPB · Single-product concentration
E Mortgage Capital, Inc.
58 CFPB complaints · 87.9% in "Mortgage" · top issue Applying for a mortgage or refinancing an existing mortgage.
E Mortgage Capital, Inc.: 87.9% of 58 CFPB complaints sit in "Mortgage". Timely 100% · relief 1.7%. Allegations, not findings.
- Single-product concentration
- +225% filings 2020 to 2026
CFPB relief outcome brief
CCDB company e-mortgage-capital-inc
1.7% relief · 100% timely · 58 filings · Mortgage
Same-product relief peers
Nearest relief peer: Nationstar Mortgage LLC (1.7% relief)
E Mortgage Capital, Inc. closes 1.7% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of E Mortgage Capital, Inc.'s 58 filings include narrative text
56.9% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
E Mortgage Capital, Inc. complaint mix by product
- Mortgage 51 87.9% – 2% relief
- Credit reporting 6 10.3% – 0% relief
- Debt collection 1 1.7% – 0% relief
How E Mortgage Capital, Inc.'s 58 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 51 |
| Credit reporting or other personal consumer reports | 6 |
| Debt collection | 1 |
Where E Mortgage Capital, Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 36.2% of this company's filings
E Mortgage Capital, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 13
- +225% vs 2020
Top States
| State | Complaints |
|---|---|
| CA | 21 |
| NC | 5 |
| FL | 3 |
| IL | 3 |
| NV | 3 |
| CO | 3 |
| AZ | 2 |
| OR | 2 |
| MN | 2 |
| SC | 2 |
| WA | 2 |
| TX | 2 |
| AL | 2 |
| MO | 1 |
| CT | 1 |
| NH | 1 |
| NJ | 1 |
| GA | 1 |
| WY | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Applying for a mortgage or refinancing an existing mortgage | 31 |
| Closing on a mortgage | 14 |
| Improper use of your report | 9 |
| Trouble during payment process | 3 |
| Communication tactics | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2020 | 4 | 100% |
| 2021 | 3 | 100% |
| 2022 | 6 | 100% |
| 2023 | 6 | 100% |
| 2024 | 12 | 100% |
| 2025 | 14 | 100% |
| 2026 | 13 | 100% |
Source: CFPB Consumer Complaint Database
E Mortgage Capital, Inc. filings cluster in one product
E Mortgage Capital, Inc.'s 58 logged complaints stay concentrated: only 19 states show a filing. 56.9% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2020 through 2026-05-30.
E Mortgage Capital, Inc. answers 100% of complaints inside the CFPB's tracked window and closes 96.6% with a written explanation. 1.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Applying for a mortgage or refinancing an existing mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about E Mortgage Capital, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for E Mortgage Capital, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 58.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for E Mortgage Capital, Inc. (100% timely; 1.7% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration