CFPB · Narrative-heavy record
Donut, Inc.
13 CFPB complaints · 61.5% with narratives · top issue Managing an account.
Donut, Inc.: 61.5% of 13 filings include consumer narratives. Timely 100% · relief 0% · top product Checking or savings account. Allegations, not findings.
- Narrative-heavy record
- +16.7% filings 2022 to 2023
CFPB relief outcome brief
CCDB company donut-inc
0% relief · 100% timely · 13 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Axos Financial, Inc. (0% relief)
Donut, Inc. closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Donut, Inc.'s 13 filings include narrative text
61.5% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Donut, Inc. complaint mix by product
- Checking or 9 69.2% – 0% relief
- Money transfer, 4 30.8% – 0% relief
How Donut, Inc.'s 13 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 9 |
| Money transfer, virtual currency, or money service | 4 |
Where Donut, Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 15.4% of this company's filings
Donut, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2023
- 7
- +16.7% vs 2022
Top States
| State | Complaints |
|---|---|
| CA | 2 |
| FL | 2 |
| TX | 2 |
| MA | 1 |
| LA | 1 |
| WA | 1 |
| MD | 1 |
| SC | 1 |
| OR | 1 |
| MI | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 8 |
| Money was not available when promised | 3 |
| Problem caused by your funds being low | 1 |
| Fraud or scam | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2022 | 6 | 100% |
| 2023 | 7 | 100% |
Source: CFPB Consumer Complaint Database
Donut, Inc.'s narrative-rich complaint ledger
Donut, Inc.'s 13 logged complaints stay concentrated: only 10 states show a filing. 61.5% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2022 through 2023-08-01.
Donut, Inc. answers 100% of complaints inside the CFPB's tracked window and closes 100% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Donut, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Donut, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 13.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Donut, Inc. (100% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record