CFPB · Single-product concentration

Direct Mortgage Loans, LLC

11 CFPB complaints · 81.8% in "Mortgage" · top issue Applying for a mortgage or refinancing an existing mortgage.

Products ↓ All companies
11 CFPB complaints

Direct Mortgage Loans, LLC: 81.8% of 11 CFPB complaints sit in "Mortgage". Timely 100% · relief 0%. Allegations, not findings.

  • Single-product concentration
  • -50% filings 2013 to 2025

CFPB relief outcome brief

CCDB company direct-mortgage-loans-llc

0% relief · 100% timely · 11 filings · Mortgage

Same-product relief peers

Nearest relief peer: Rushmore Loan Management Services LLC (0% relief)

Direct Mortgage Loans, LLC (…0%Credit Bureau of Carbon Coun…3%Credit Service Company0%Independent Bank Corp.15%American Capital Enterprises…1%
Closed-with-relief % among Direct Mortgage Loans, LLC and nearest filing-volume peers

Direct Mortgage Loans, LLC closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →

How 11 complaints split on narrative text

CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.

Subscribe (RSS)
Timely response rate 100.0%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 0.0%
Industry median (≥10 complaints)

Share closed with monetary or non-monetary relief.

Direct Mortgage Loans, LLC complaint mix by product

Total complaints: 11

Direct Mortgage Loans, LLC complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 11 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Mortgage: 9 complaints (81.8%), resolution 0.0% Mortgage 81.8% Credit reporting: 1 complaints (9.1%), resolution 0.0% Credit reporting 9.1% Credit reporting,: 1 complaints (9.1%), resolution 0.0% Credit reporting, 9.1%
  • Mortgage 9 81.8% – 0% relief
  • Credit reporting 1 9.1% – 0% relief
  • Credit reporting, 1 9.1% – 0% relief

How Direct Mortgage Loans, LLC's 11 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Mortgage 9
Credit reporting or other personal consumer reports 1
Credit reporting, credit repair services, or other personal consumer reports 1

Where Direct Mortgage Loans, LLC complaints are filed

Top states by attributed CFPB complaint volume for this company

Concentrated footprint
Leading state
MD
27.3% of this company's filings
MD3IL2IN2TX1NC1GA1

Direct Mortgage Loans, LLC falling annual filings

Annual filing volume from the CFPB public database

Falling vs first year
2025
1
-50% vs 2013
0.511.522.5 2013202020212022202320242025 1

Top States

State Complaints
MD 3
IL 2
IN 2
TX 1
NC 1
GA 1

Top Issues

Issue Complaints
Applying for a mortgage or refinancing an existing mortgage 5
Improper use of your report 2
Closing on a mortgage 2
Application, originator, mortgage broker 1
Loan servicing, payments, escrow account 1

Yearly Trend

Year Complaints Timely
2013 2 100%
2020 1 100%
2021 2 100%
2022 1 100%
2023 2 100%
2024 2 100%
2025 1 100%

Source: CFPB Consumer Complaint Database

Direct Mortgage Loans, LLC filings cluster in one product

Direct Mortgage Loans, LLC's 11 logged complaints stay concentrated: only 6 states show a filing. Only 27.3% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2013 through 2025-01-18.

Direct Mortgage Loans, LLC answers 100% of complaints inside the CFPB's tracked window and closes 100% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Applying for a mortgage or refinancing an existing mortgage."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Direct Mortgage Loans, LLC.

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainComplaint-derived comparison paths for Direct Mortgage Loans, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest companies by total CFPB complaints. This record: 11.

4 peers

Similar timely response rate

Nearest companies by CFPB 15-day timely-response %. This record: 100%.

4 peers

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Data sourced from official public datasets for Direct Mortgage Loans, LLC (100% timely; 0% relief). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration