Total complaints
19
Filed since 2019
2026 data Public-data reference. official source
CVB FINANCIAL CORP.
19 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
19 consumer complaints filed with the CFPB
This profile shows CVB FINANCIAL CORP.'s complaint history from CFPB public records. 19 consumers have filed complaints since 2019. The company has a 100% timely response rate and has provided relief in 5.3% of cases.
19
Total Complaints
100%
Timely Response
0%
Disputed
5.3%
Relief Provided
5
States Active
2019
Since
Timely response
100%
CFPB-tracked response window
Relief rate
5.3%
Closed with monetary or non-monetary relief
Timely response rate 100.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 5.3%
Industry median
Share closed with monetary or non-monetary relief.
CVB FINANCIAL CORP. complaint mix by product
- Checking or 11 57.9% – 0% relief
- Credit card 2 10.5% – 0% relief
- Mortgage 2 10.5% – 50% relief
- Payday loan, 2 10.5% – 0% relief
- Credit reporting, 1 5.3% – 0% relief
- Money transfer, 1 5.3% – 0% relief
How CVB FINANCIAL CORP.'s 19 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 11 |
| Credit card | 2 |
| Mortgage | 2 |
| Payday loan, title loan, personal loan, or advance loan | 2 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
| Money transfer, virtual currency, or money service | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 15 |
| FL | 1 |
| NY | 1 |
| NJ | 1 |
| MA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 8 |
| Problem with a lender or other company charging your account | 2 |
| Charged fees or interest you didn't expect | 2 |
| Advertising and marketing, including promotional offers | 1 |
| Trouble during payment process | 1 |
| Applying for a mortgage or refinancing an existing mortgage | 1 |
| Incorrect information on your report | 1 |
| Getting a credit card | 1 |
| Other transaction problem | 1 |
| Closing an account | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2019 | 1 | 100% |
| 2020 | 1 | 100% |
| 2021 | 1 | 100% |
| 2022 | 4 | 100% |
| 2023 | 3 | 100% |
| 2024 | 5 | 100% |
| 2025 | 3 | 100% |
| 2026 | 1 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About CVB FINANCIAL CORP.
CVB FINANCIAL CORP. has accumulated 19 consumer complaints in the CFPB public database, with filings active across 5 U.S. states. Of those submissions, 7 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2019, and the most recent logged activity is 2026-01-14, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, CVB FINANCIAL CORP. reports a 100% timely-response rate and has closed 94.7% of cases with a written explanation to the consumer. 5.3% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Checking or savings account", and the single most common underlying issue is "Managing an account".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating CVB FINANCIAL CORP.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does CVB FINANCIAL CORP. have?
CVB FINANCIAL CORP. has received 19 consumer complaints filed with the Consumer Financial Protection Bureau.
Does CVB FINANCIAL CORP. respond to complaints on time?
CVB FINANCIAL CORP. has a 100% timely response rate to CFPB complaints.
What is the most common complaint about CVB FINANCIAL CORP.?
The most common issue reported against CVB FINANCIAL CORP. is "Managing an account" in the "Checking or savings account" product category.
Read our methodology — how this data is sourced, computed, and verified.
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