CFPB · Mid-pack CFPB posture
Randolph-Brooks Federal Credit Union
640 CFPB complaints · 27 states · top issue Managing an account.
Randolph-Brooks Federal Credit Union has 640 consumer complaints in the CFPB public database. Timely response is 99.7%; 3.8% closed with relief; top product Checking or savings account. Allegations, not regulatory findings.
- Mid-pack CFPB posture
- +130.5% filings 2021 to 2026
CFPB relief outcome brief
CCDB company randolph-brooks-federal-credit-union
3.8% relief · 99.7% timely · 640 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: B9, Inc. (3.8% relief)
Randolph-Brooks Federal Credit Union closes 3.8% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 640 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Randolph-Brooks Federal Credit Union complaint mix by product
- Checking or 265 45.3% – 4% relief
- Credit reporting 108 18.5% – 0% relief
- Vehicle loan 68 11.6% – 6% relief
- Debt collection 46 7.9% – 2% relief
- Credit card 38 6.5% – 0% relief
- Credit card 34 5.8% – 9% relief
- Credit reporting, 26 4.4% – 8% relief
How Randolph-Brooks Federal Credit Union's 640 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 265 |
| Credit reporting or other personal consumer reports | 108 |
| Vehicle loan or lease | 68 |
| Debt collection | 46 |
| Credit card | 38 |
| Credit card or prepaid card | 34 |
| Credit reporting, credit repair services, or other personal consumer reports | 26 |
| Money transfer, virtual currency, or money service | 25 |
| Mortgage | 18 |
| Payday loan, title loan, or personal loan | 7 |
| Payday loan, title loan, personal loan, or advance loan | 5 |
Concentrated filing states for Randolph-Brooks Federal Credit Union
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 89.5% of this company's filings
Randolph-Brooks Federal Credit Union rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 136
- +130.5% vs 2021
Top States
| State | Complaints |
|---|---|
| TX | 573 |
| FL | 8 |
| CA | 6 |
| AZ | 5 |
| GA | 3 |
| MT | 3 |
| WA | 3 |
| MD | 3 |
| IN | 3 |
| VA | 2 |
| NC | 2 |
| NY | 2 |
| TN | 2 |
| OH | 1 |
| MI | 1 |
| IA | 1 |
| DE | 1 |
| UT | 1 |
| AR | 1 |
| VT | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 156 |
| Incorrect information on your report | 77 |
| Problem with a lender or other company charging your account | 40 |
| Problem with a company's investigation into an existing problem | 39 |
| Problem caused by your funds being low | 28 |
| Problem with a purchase shown on your statement | 27 |
| Improper use of your report | 22 |
| Closing an account | 20 |
| Managing the loan or lease | 20 |
| Opening an account | 19 |
| Took or threatened to take negative or legal action | 18 |
| Fraud or scam | 17 |
| Getting a loan or lease | 17 |
| Problem when making payments | 14 |
| Attempts to collect debt not owed | 13 |
| Repossession | 11 |
| Problems at the end of the loan or lease | 10 |
| Getting a credit card | 9 |
| Other features, terms, or problems | 9 |
| Trouble during payment process | 9 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2021 | 59 | 100% |
| 2022 | 76 | 98.7% |
| 2023 | 107 | 100% |
| 2024 | 105 | 100% |
| 2025 | 157 | 99.4% |
| 2026 | 136 | 100% |
Source: CFPB Consumer Complaint Database
What the CFPB record shows about Randolph-Brooks Federal Credit Union
Randolph-Brooks Federal Credit Union's 640 logged complaints stay concentrated: only 27 states show a filing. Only 33.8% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2021 through 2026-06-25.
Randolph-Brooks Federal Credit Union answers 99.7% of complaints inside the CFPB's tracked window and closes 89.4% with a written explanation. 3.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Randolph-Brooks Federal Credit Union.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Randolph-Brooks Federal Credit Union: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 640.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.7%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Randolph-Brooks Federal Credit Union (99.7% timely; 3.8% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack CFPB posture