2026 data Public-data reference Official source

Randolph-Brooks Federal Credit Union

640 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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640
Total Complaints
99.7%
Timely Response
0%
Disputed
3.8%
Relief Provided
27
States Active
2021
Since

Data updated June 2026

Timely response rate 99.7%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 3.8%
Industry median

Share closed with monetary or non-monetary relief.

Randolph-Brooks Federal Credit Union complaint mix by product

Total complaints: 640

Randolph-Brooks Federal Credit Union complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 640 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Checking or: 265 complaints (45.3%), resolution 4.2% Checking or 45.3% Credit reporting: 108 complaints (18.5%), resolution 0.0% Credit reporting 18.5% Vehicle loan: 68 complaints (11.6%), resolution 5.9% Vehicle loan 11.6% Debt collection: 46 complaints (7.9%), resolution 2.2% Debt collection 7.9% Credit card: 38 complaints (6.5%), resolution 0.0% Credit card 6.5% Credit card: 34 complaints (5.8%), resolution 8.8% Credit reporting,: 26 complaints (4.4%), resolution 7.7%
  • Checking or 265 45.3% – 4% relief
  • Credit reporting 108 18.5% – 0% relief
  • Vehicle loan 68 11.6% – 6% relief
  • Debt collection 46 7.9% – 2% relief
  • Credit card 38 6.5% – 0% relief
  • Credit card 34 5.8% – 9% relief
  • Credit reporting, 26 4.4% – 8% relief

How Randolph-Brooks Federal Credit Union's 640 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Checking or savings account 265
Credit reporting or other personal consumer reports 108
Vehicle loan or lease 68
Debt collection 46
Credit card 38
Credit card or prepaid card 34
Credit reporting, credit repair services, or other personal consumer reports 26
Money transfer, virtual currency, or money service 25
Mortgage 18
Payday loan, title loan, or personal loan 7
Payday loan, title loan, personal loan, or advance loan 5

Top States

State Complaints
TX 573
FL 8
CA 6
AZ 5
GA 3
MT 3
WA 3
MD 3
IN 3
VA 2
NC 2
NY 2
TN 2
OH 1
MI 1
IA 1
DE 1
UT 1
AR 1
VT 1

Top Issues

Issue Complaints
Managing an account 156
Incorrect information on your report 77
Problem with a lender or other company charging your account 40
Problem with a company's investigation into an existing problem 39
Problem caused by your funds being low 28
Problem with a purchase shown on your statement 27
Improper use of your report 22
Closing an account 20
Managing the loan or lease 20
Opening an account 19
Took or threatened to take negative or legal action 18
Fraud or scam 17
Getting a loan or lease 17
Problem when making payments 14
Attempts to collect debt not owed 13
Repossession 11
Problems at the end of the loan or lease 10
Getting a credit card 9
Other features, terms, or problems 9
Trouble during payment process 9

Yearly Trend

Year Complaints Timely
2021 59 100%
2022 76 98.7%
2023 107 100%
2024 105 100%
2025 157 99.4%
2026 136 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About Randolph-Brooks Federal Credit Union

Randolph-Brooks Federal Credit Union's 640 logged complaints stay concentrated: only 27 states show a filing on record. Only 33.8% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2021 through 2026-06-25.

Randolph-Brooks Federal Credit Union answers 99.7% of complaints inside the CFPB's tracked window and closes 89.4% with a written explanation. 3.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Randolph-Brooks Federal Credit Union.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does Randolph-Brooks Federal Credit Union have?

640, per the CFPB's public complaint count for this company (see the full breakdown above).

Does Randolph-Brooks Federal Credit Union respond to complaints on time?

99.7% of the time, measured against the CFPB's 15-calendar-day response window.

What is the most common complaint about Randolph-Brooks Federal Credit Union?

"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.