CFPB · Single-product concentration
Cu Mortgage Services Inc.
9 CFPB complaints · 100% in "Mortgage" · top issue Struggling to pay mortgage.
Cu Mortgage Services Inc.: 100% of 9 CFPB complaints sit in "Mortgage". Timely 100% · relief 0%. Allegations, not findings.
- Single-product concentration
- -50% filings 2013 to 2019
CFPB relief outcome brief
CCDB company cu-mortgage-services-inc
0% relief · 100% timely · 9 filings · Mortgage
Same-product relief peers
Nearest relief peer: Rushmore Loan Management Services LLC (0% relief)
Cu Mortgage Services Inc. closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Cu Mortgage Services Inc. complaint mix by product
- Mortgage 9 100.0% – 0% relief
How Cu Mortgage Services Inc.'s 9 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 9 |
Concentrated filing states for Cu Mortgage Services Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- MN
- 88.9% of this company's filings
Cu Mortgage Services Inc. falling annual filings
Annual filing volume from the CFPB public database
- 2019
- 1
- -50% vs 2013
Top States
| State | Complaints |
|---|---|
| MN | 8 |
| MO | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Struggling to pay mortgage | 3 |
| Loan modification,collection,foreclosure | 2 |
| Applying for a mortgage or refinancing an existing mortgage | 2 |
| Loan servicing, payments, escrow account | 1 |
| Application, originator, mortgage broker | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 2 | 100% |
| 2014 | 1 | 100% |
| 2017 | 5 | 100% |
| 2019 | 1 | 100% |
Source: CFPB Consumer Complaint Database
Cu Mortgage Services Inc. filings cluster in one product
Cu Mortgage Services Inc.'s 9 logged complaints stay concentrated: only 2 states show a filing. Only 33.3% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2013 through 2019-02-07.
Cu Mortgage Services Inc. answers 100% of complaints inside the CFPB's tracked window and closes 77.8% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Struggling to pay mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Cu Mortgage Services Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Cu Mortgage Services Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 9.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Cu Mortgage Services Inc. (100% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration