CFPB · Narrative-heavy record
College Assist
46 CFPB complaints · 54.3% with narratives · top issue Dealing with my lender or servicer.
College Assist: 54.3% of 46 filings include consumer narratives. Timely 100% · relief 4.3% · top product Student loan. Allegations, not findings.
- Narrative-heavy record
- +100% filings 2015 to 2026
CFPB relief outcome brief
CCDB company college-assist
4.3% relief · 100% timely · 46 filings · Student loan
Same-product relief peers
Nearest relief peer: Arete Financial Group (4.2% relief)
College Assist closes 4.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of College Assist's 46 filings include narrative text
54.3% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
College Assist complaint mix by product
- Student loan 29 63.0% – 3% relief
- Debt collection 12 26.1% – 8% relief
- Credit reporting, 5 10.9% – 0% relief
How College Assist's 46 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 29 |
| Debt collection | 12 |
| Credit reporting, credit repair services, or other personal consumer reports | 5 |
Where College Assist complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CO
- 23.9% of this company's filings
College Assist rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 2
- +100% vs 2015
Top States
| State | Complaints |
|---|---|
| CO | 11 |
| FL | 7 |
| CA | 4 |
| NY | 3 |
| OR | 2 |
| GA | 2 |
| VA | 2 |
| IL | 2 |
| IA | 1 |
| IN | 1 |
| UT | 1 |
| MD | 1 |
| MA | 1 |
| MO | 1 |
| ME | 1 |
| AS | 1 |
| LA | 1 |
| OH | 1 |
| NC | 1 |
| MI | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with my lender or servicer | 9 |
| Dealing with your lender or servicer | 9 |
| Incorrect information on your report | 6 |
| Struggling to repay your loan | 5 |
| Can't repay my loan | 4 |
| Communication tactics | 3 |
| Attempts to collect debt not owed | 3 |
| Written notification about debt | 2 |
| False statements or representation | 2 |
| Cont'd attempts collect debt not owed | 2 |
| Getting a loan | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2015 | 1 | 100% |
| 2016 | 15 | 100% |
| 2017 | 6 | 100% |
| 2018 | 5 | 100% |
| 2019 | 3 | 100% |
| 2020 | 4 | 100% |
| 2021 | 5 | 100% |
| 2022 | 1 | 100% |
| 2023 | 1 | 100% |
| 2025 | 3 | 100% |
| 2026 | 2 | 100% |
Source: CFPB Consumer Complaint Database
College Assist's narrative-rich complaint ledger
College Assist's 46 logged complaints stay concentrated: only 21 states show a filing. 54.3% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2015 through 2026-03-13.
College Assist answers 100% of complaints inside the CFPB's tracked window and closes 95.7% with a written explanation. 4.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with my lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about College Assist.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for College Assist: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 46.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for College Assist (100% timely; 4.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record