CFPB · Narrative-heavy record
Capitol Loans
8 CFPB complaints · 75% with narratives · top issue Struggling to pay your loan.
Capitol Loans: 75% of 8 filings include consumer narratives. Timely 100% · relief 0% · top product Payday loan, title loan, personal loan, or advance loan. Allegations, not findings.
- Narrative-heavy record
- -85.7% filings 2025 to 2026
CFPB relief outcome brief
CCDB company capitol-loans
0% relief · 100% timely · 8 filings · Payday loan, title loan, personal loan, or advance loan
Same-product relief peers
Nearest relief peer: CCF Intermediate Holdings LLC (0% relief)
Capitol Loans closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Capitol Loans complaint mix by product
- Payday loan, 5 62.5% – 0% relief
- Debt collection 3 37.5% – 0% relief
How Capitol Loans's 8 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Payday loan, title loan, personal loan, or advance loan | 5 |
| Debt collection | 3 |
Capitol Loans falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 1
- -85.7% vs 2025
Top States
| State | Complaints |
|---|---|
| OK | 8 |
Top Issues
| Issue | Complaints |
|---|---|
| Struggling to pay your loan | 2 |
| Issues with repayment | 2 |
| Threatened to contact someone or share information improperly | 2 |
| Problem with the payoff process at the end of the loan | 1 |
| Took or threatened to take negative or legal action | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2025 | 7 | 100% |
| 2026 | 1 | 100% |
Source: CFPB Consumer Complaint Database
Capitol Loans's narrative-rich complaint ledger
Capitol Loans's 8 logged complaints stay concentrated: only 1 state shows a filing. 75% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2025 through 2026-04-27.
Capitol Loans answers 100% of complaints inside the CFPB's tracked window and closes 100% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Payday loan, title loan, personal loan, or advance loan" draws the most filings, most often for "Struggling to pay your loan."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Capitol Loans.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Capitol Loans: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 8.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Capitol Loans (100% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record