CFPB · Mid-pack CFPB posture
Cadence Bancorporation
48 CFPB complaints · 14 states · top issue Managing an account.
Cadence Bancorporation has 48 consumer complaints in the CFPB public database. Timely response is 100%; 2.1% closed with relief; top product Checking or savings account. Allegations, not regulatory findings.
- Mid-pack CFPB posture
- +700% filings 2018 to 2021
CFPB relief outcome brief
CCDB company cadence-bancorporation
2.1% relief · 100% timely · 48 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Betterment LLC (2.2% relief)
Cadence Bancorporation closes 2.1% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 48 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Cadence Bancorporation complaint mix by product
- Checking or 29 60.4% – 3% relief
- Mortgage 12 25.0% – 0% relief
- Credit reporting, 4 8.3% – 0% relief
- Money transfer, 2 4.2% – 0% relief
- Payday loan, 1 2.1% – 0% relief
How Cadence Bancorporation's 48 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 29 |
| Mortgage | 12 |
| Credit reporting, credit repair services, or other personal consumer reports | 4 |
| Money transfer, virtual currency, or money service | 2 |
| Payday loan, title loan, or personal loan | 1 |
Where Cadence Bancorporation complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- GA
- 35.4% of this company's filings
Cadence Bancorporation rising annual filings
Annual filing volume from the CFPB public database
- 2021
- 8
- +700% vs 2018
Top States
| State | Complaints |
|---|---|
| GA | 17 |
| TX | 6 |
| FL | 4 |
| AL | 4 |
| MS | 2 |
| WV | 1 |
| MD | 1 |
| SC | 1 |
| MA | 1 |
| OH | 1 |
| NY | 1 |
| CO | 1 |
| WA | 1 |
| ME | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 18 |
| Incorrect information on your report | 5 |
| Trouble during payment process | 5 |
| Problem with a lender or other company charging your account | 4 |
| Struggling to pay mortgage | 4 |
| Closing an account | 3 |
| Problem caused by your funds being low | 2 |
| Opening an account | 2 |
| Closing on a mortgage | 1 |
| Getting a line of credit | 1 |
| Fraud or scam | 1 |
| Problem with a credit reporting company's investigation into an existing problem | 1 |
| Wrong amount charged or received | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2018 | 1 | 100% |
| 2019 | 21 | 100% |
| 2020 | 18 | 100% |
| 2021 | 8 | 100% |
Source: CFPB Consumer Complaint Database
What the CFPB record shows about Cadence Bancorporation
Cadence Bancorporation's 48 logged complaints stay concentrated: only 14 states show a filing. Only 37.5% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2018 through 2021-09-22.
Cadence Bancorporation answers 100% of complaints inside the CFPB's tracked window and closes 97.9% with a written explanation. 2.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Cadence Bancorporation.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Cadence Bancorporation: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 48.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Cadence Bancorporation (100% timely; 2.1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack CFPB posture