CFPB · Single-product concentration
Betterment LLC
92 CFPB complaints · 89.1% in "Checking or savings account" · top issue Managing an account.
Betterment LLC: 89.1% of 92 CFPB complaints sit in "Checking or savings account". Timely 100% · relief 2.2%. Allegations, not findings.
- Single-product concentration
- +1000% filings 2019 to 2026
CFPB relief outcome brief
CCDB company betterment-llc
2.2% relief · 100% timely · 92 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Social Finance, Inc. (2.5% relief)
Betterment LLC closes 2.2% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Betterment LLC's 92 filings include narrative text
70.7% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Betterment LLC complaint mix by product
- Checking or 82 89.1% – 2% relief
- Money transfer, 9 9.8% – 0% relief
- Payday loan, 1 1.1% – 0% relief
How Betterment LLC's 92 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 82 |
| Money transfer, virtual currency, or money service | 9 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
Where Betterment LLC complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 14.1% of this company's filings
Betterment LLC rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 11
- +1000% vs 2019
Top States
| State | Complaints |
|---|---|
| CA | 13 |
| NY | 8 |
| FL | 8 |
| TX | 7 |
| AZ | 6 |
| MA | 5 |
| MO | 4 |
| VA | 4 |
| MN | 4 |
| WA | 3 |
| NV | 3 |
| IL | 3 |
| TN | 3 |
| SC | 2 |
| NJ | 2 |
| OR | 2 |
| CO | 1 |
| WI | 1 |
| KY | 1 |
| LA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 47 |
| Closing an account | 18 |
| Opening an account | 12 |
| Problem with a lender or other company charging your account | 4 |
| Other transaction problem | 3 |
| Money was not available when promised | 3 |
| Confusing or missing disclosures | 2 |
| Getting the loan | 1 |
| Other service problem | 1 |
| Problem caused by your funds being low | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2019 | 1 | 100% |
| 2020 | 10 | 100% |
| 2021 | 12 | 100% |
| 2022 | 12 | 100% |
| 2023 | 11 | 100% |
| 2024 | 19 | 100% |
| 2025 | 16 | 100% |
| 2026 | 11 | 100% |
Source: CFPB Consumer Complaint Database
Betterment LLC filings cluster in one product
Betterment LLC's 92 logged complaints stay concentrated: only 31 states show a filing. 70.7% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2019 through 2026-04-21.
Betterment LLC answers 100% of complaints inside the CFPB's tracked window and closes 97.8% with a written explanation. 2.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Betterment LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Betterment LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 92.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Betterment LLC (100% timely; 2.2% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration