CFPB · Single-product concentration
Brazos Loan Servicing
7 CFPB complaints · 71.4% in "Student loan" · top issue Dealing with my lender or servicer.
Brazos Loan Servicing: 71.4% of 7 CFPB complaints sit in "Student loan". Timely 100% · relief 14.3%. Allegations, not findings.
- Single-product concentration
- -66.7% filings 2013 to 2017
CFPB relief outcome brief
CCDB company brazos-loan-servicing
14.3% relief · 100% timely · 7 filings · Student loan
Same-product relief peers
Nearest relief peer: Slm Corporation (14.9% relief)
Brazos Loan Servicing closes 14.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Brazos Loan Servicing complaint mix by product
- Student loan 5 71.4% – 20% relief
- Credit reporting 1 14.3% – 0% relief
- Credit reporting, 1 14.3% – 0% relief
How Brazos Loan Servicing's 7 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 5 |
| Credit reporting | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Concentrated filing states for Brazos Loan Servicing
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 57.1% of this company's filings
Brazos Loan Servicing falling annual filings
Annual filing volume from the CFPB public database
- 2017
- 1
- -66.7% vs 2013
Top States
| State | Complaints |
|---|---|
| CA | 4 |
| TX | 1 |
| MO | 1 |
| TN | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with my lender or servicer | 3 |
| Problems when you are unable to pay | 2 |
| Incorrect information on credit report | 1 |
| Incorrect information on your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 3 | 100% |
| 2014 | 2 | 100% |
| 2015 | 1 | 100% |
| 2017 | 1 | 100% |
Source: CFPB Consumer Complaint Database
Brazos Loan Servicing filings cluster in one product
Brazos Loan Servicing's 7 logged complaints stay concentrated: only 4 states show a filing. Only 14.3% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2013 through 2017-10-21.
Brazos Loan Servicing answers 100% of complaints inside the CFPB's tracked window and closes 85.7% with a written explanation. 14.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with my lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Brazos Loan Servicing.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Brazos Loan Servicing: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 7.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Brazos Loan Servicing (100% timely; 14.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration