Total complaints
55
Filed since 2018
2026 data Public-data reference. official source
Big City Finance, LLLP
55 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
55 consumer complaints filed with the CFPB
This profile shows Big City Finance, LLLP's complaint history from CFPB public records. 55 consumers have filed complaints since 2018. The company has a 100% timely response rate and has provided relief in 0% of cases.
55
Total Complaints
100%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
2018
Since
Timely response
100%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 100.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
Big City Finance, LLLP complaint mix by product
- Payday loan, 33 60.0% – 0% relief
- Payday loan, 16 29.1% – 0% relief
- Debt collection 4 7.3% – 0% relief
- Credit reporting 2 3.6% – 0% relief
How Big City Finance, LLLP's 55 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Payday loan, title loan, or personal loan | 33 |
| Payday loan, title loan, personal loan, or advance loan | 16 |
| Debt collection | 4 |
| Credit reporting or other personal consumer reports | 2 |
Top States
| State | Complaints |
|---|---|
| TX | 55 |
Top Issues
| Issue | Complaints |
|---|---|
| Charged fees or interest you didn't expect | 23 |
| Struggling to pay your loan | 13 |
| Incorrect information on your report | 3 |
| Getting the loan | 2 |
| Received a loan you didn't apply for | 2 |
| Can't contact lender or servicer | 2 |
| Problem with the payoff process at the end of the loan | 2 |
| Problem when making payments | 1 |
| Communication tactics | 1 |
| Written notification about debt | 1 |
| Improper use of your report | 1 |
| Attempts to collect debt not owed | 1 |
| Can't stop withdrawals from your bank account | 1 |
| Loan payment wasn't credited to your account | 1 |
| Threatened to contact someone or share information improperly | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2018 | 6 | 100% |
| 2019 | 15 | 100% |
| 2020 | 3 | 100% |
| 2021 | 2 | 100% |
| 2022 | 7 | 100% |
| 2023 | 5 | 100% |
| 2024 | 5 | 100% |
| 2025 | 8 | 100% |
| 2026 | 4 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Big City Finance, LLLP
Big City Finance, LLLP has accumulated 55 consumer complaints in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 38 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2018, and the most recent logged activity is 2026-03-12, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Big City Finance, LLLP reports a 100% timely-response rate and has closed 100% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Payday loan, title loan, or personal loan", and the single most common underlying issue is "Charged fees or interest you didn't expect".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Big City Finance, LLLP: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Big City Finance, LLLP have?
Big City Finance, LLLP has received 55 consumer complaints filed with the Consumer Financial Protection Bureau.
Does Big City Finance, LLLP respond to complaints on time?
Big City Finance, LLLP has a 100% timely response rate to CFPB complaints.
What is the most common complaint about Big City Finance, LLLP?
The most common issue reported against Big City Finance, LLLP is "Charged fees or interest you didn't expect" in the "Payday loan, title loan, or personal loan" product category.
Read our methodology — how this data is sourced, computed, and verified.
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