CFPB · Narrative-heavy record
Big City Finance, LLLP
65 CFPB complaints · 73.8% with narratives · top issue Charged fees or interest you didn't expect.
Big City Finance, LLLP: 73.8% of 65 filings include consumer narratives. Timely 100% · relief 0% · top product Payday loan, title loan, or personal loan. Allegations, not findings.
- Narrative-heavy record
- -33.3% filings 2018 to 2026
CFPB relief outcome brief
CCDB company big-city-finance-lllp
0% relief · 100% timely · 65 filings · Payday loan, title loan, or personal loan
Same-product relief peers
Nearest relief peer: Kashia Services (0% relief)
Big City Finance, LLLP closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Big City Finance, LLLP's 65 filings include narrative text
73.8% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Big City Finance, LLLP complaint mix by product
- Payday loan, 38 58.5% – 0% relief
- Payday loan, 21 32.3% – 0% relief
- Debt collection 4 6.2% – 0% relief
- Credit reporting 2 3.1% – 0% relief
How Big City Finance, LLLP's 65 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Payday loan, title loan, or personal loan | 38 |
| Payday loan, title loan, personal loan, or advance loan | 21 |
| Debt collection | 4 |
| Credit reporting or other personal consumer reports | 2 |
Big City Finance, LLLP falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 4
- -33.3% vs 2018
Top States
| State | Complaints |
|---|---|
| TX | 65 |
Top Issues
| Issue | Complaints |
|---|---|
| Charged fees or interest you didn't expect | 27 |
| Struggling to pay your loan | 14 |
| Incorrect information on your report | 3 |
| Can't contact lender or servicer | 3 |
| Getting the loan | 3 |
| Improper use of your report | 2 |
| Problem with the payoff process at the end of the loan | 2 |
| Received a loan you didn't apply for | 2 |
| Written notification about debt | 1 |
| Threatened to contact someone or share information improperly | 1 |
| Money was taken from your bank account on the wrong day or for the wrong amount | 1 |
| Can't stop withdrawals from your bank account | 1 |
| Problem when making payments | 1 |
| Attempts to collect debt not owed | 1 |
| Communication tactics | 1 |
| Loan payment wasn't credited to your account | 1 |
| Problem with a credit reporting company's investigation into an existing problem | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2018 | 6 | 100% |
| 2019 | 15 | 100% |
| 2020 | 3 | 100% |
| 2021 | 5 | 100% |
| 2022 | 9 | 100% |
| 2023 | 5 | 100% |
| 2024 | 6 | 100% |
| 2025 | 12 | 100% |
| 2026 | 4 | 100% |
Source: CFPB Consumer Complaint Database
Big City Finance, LLLP's narrative-rich complaint ledger
Big City Finance, LLLP's 65 logged complaints stay concentrated: only 1 state shows a filing. 73.8% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2018 through 2026-03-12.
Big City Finance, LLLP answers 100% of complaints inside the CFPB's tracked window and closes 100% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Payday loan, title loan, or personal loan" draws the most filings, most often for "Charged fees or interest you didn't expect."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Big City Finance, LLLP.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Big City Finance, LLLP: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 65.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Big City Finance, LLLP (100% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record