CFPB · Narrative-heavy record
Bci Financial Group, Inc.
69 CFPB complaints · 44.9% with narratives · top issue Managing an account.
Bci Financial Group, Inc.: 44.9% of 69 filings include consumer narratives. Timely 100% · relief 17.4% · top product Checking or savings account. Allegations, not findings.
- Narrative-heavy record
- -42.9% filings 2019 to 2026
CFPB relief outcome brief
CCDB company bci-financial-group-inc
17.4% relief · 100% timely · 69 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Bank of the West (17.4% relief)
Bci Financial Group, Inc. closes 17.4% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Bci Financial Group, Inc.'s 69 filings include narrative text
44.9% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Bci Financial Group, Inc. complaint mix by product
- Checking or 32 47.1% – 16% relief
- Mortgage 23 33.8% – 13% relief
- Money transfer, 7 10.3% – 29% relief
- Credit reporting 3 4.4% – 0% relief
- Payday loan, 1 1.5% – 0% relief
- Vehicle loan 1 1.5% – 0% relief
- Credit reporting, 1 1.5% – 100% relief
How Bci Financial Group, Inc.'s 69 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 32 |
| Mortgage | 23 |
| Money transfer, virtual currency, or money service | 7 |
| Credit reporting or other personal consumer reports | 3 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Vehicle loan or lease | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
| Credit card or prepaid card | 1 |
Concentrated filing states for Bci Financial Group, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- FL
- 68.1% of this company's filings
Bci Financial Group, Inc. falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 4
- -42.9% vs 2019
Top States
| State | Complaints |
|---|---|
| FL | 47 |
| WA | 3 |
| NC | 2 |
| MA | 2 |
| CA | 2 |
| TX | 2 |
| NY | 2 |
| MD | 1 |
| IL | 1 |
| HI | 1 |
| SC | 1 |
| LA | 1 |
| GA | 1 |
| CO | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 16 |
| Trouble during payment process | 15 |
| Opening an account | 9 |
| Struggling to pay mortgage | 6 |
| Closing an account | 6 |
| Incorrect information on your report | 4 |
| Fraud or scam | 4 |
| Unauthorized transactions or other transaction problem | 2 |
| Applying for a mortgage or refinancing an existing mortgage | 1 |
| Getting a line of credit | 1 |
| Problem with a lender or other company charging your account | 1 |
| Problem with customer service | 1 |
| Managing the loan or lease | 1 |
| Problem with a credit reporting company's investigation into an existing problem | 1 |
| Problem with a purchase shown on your statement | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2019 | 7 | 100% |
| 2020 | 7 | 100% |
| 2021 | 10 | 100% |
| 2022 | 10 | 100% |
| 2023 | 11 | 100% |
| 2024 | 9 | 100% |
| 2025 | 11 | 100% |
| 2026 | 4 | 100% |
Source: CFPB Consumer Complaint Database
Bci Financial Group, Inc.'s narrative-rich complaint ledger
Bci Financial Group, Inc.'s 69 logged complaints stay concentrated: only 14 states show a filing. 44.9% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2019 through 2026-05-26.
Bci Financial Group, Inc. answers 100% of complaints inside the CFPB's tracked window and closes 82.6% with a written explanation. 17.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Bci Financial Group, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Bci Financial Group, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 69.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Bci Financial Group, Inc. (100% timely; 17.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record