Total complaints
22
Filed since 2012
2026 data Public-data reference. official source
AURORA FINANCIAL GROUP INC
22 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
22 consumer complaints filed with the CFPB
This profile shows AURORA FINANCIAL GROUP INC's complaint history from CFPB public records. 22 consumers have filed complaints since 2012. The company has a 100% timely response rate and has provided relief in 0% of cases.
22
Total Complaints
100%
Timely Response
9.1%
Disputed
0%
Relief Provided
5
States Active
2012
Since
Timely response
100%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 100.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
AURORA FINANCIAL GROUP INC complaint mix by product
- Mortgage 21 95.5% – 0% relief
- Money transfer, 1 4.5% – 0% relief
How AURORA FINANCIAL GROUP INC's 22 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 21 |
| Money transfer, virtual currency, or money service | 1 |
Top States
| State | Complaints |
|---|---|
| NJ | 18 |
| CA | 1 |
| TX | 1 |
| AE | 1 |
| FL | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan modification,collection,foreclosure | 13 |
| Loan servicing, payments, escrow account | 4 |
| Application, originator, mortgage broker | 2 |
| Settlement process and costs | 1 |
| Struggling to pay mortgage | 1 |
| Lost or stolen money order | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 7 | 100% |
| 2013 | 8 | 100% |
| 2014 | 3 | 100% |
| 2015 | 2 | 100% |
| 2020 | 1 | 100% |
| 2024 | 1 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About AURORA FINANCIAL GROUP INC
AURORA FINANCIAL GROUP INC has accumulated 22 consumer complaints in the CFPB public database, with filings active across 5 U.S. states. Of those submissions, 2 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2012, and the most recent logged activity is 2024-09-18, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, AURORA FINANCIAL GROUP INC reports a 100% timely-response rate and has closed 100% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 9.1% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Mortgage", and the single most common underlying issue is "Loan modification,collection,foreclosure".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating AURORA FINANCIAL GROUP INC: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Consumer Guides
Learn more about your rights and how to interpret complaint data.
Related Data
Explore additional financial data about companies, lenders, and institutions on our partner portals.
PlainBankData
Bank financial data — deposits, assets, branches, and regulatory filings for FDIC-insured institutions.
PlainAdvisorCheck
Financial advisor records — SEC and FINRA registration, disclosures, and disciplinary history.
PlainCU
Credit union data — financial performance, membership, rates, and NCUA regulatory information.
PlainInsurer
Insurance company data — financial strength, complaint ratios, market share, and state licensing.
PlainLender
Mortgage lender data — HMDA loan originations, approval rates, interest rates, and lending patterns.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does AURORA FINANCIAL GROUP INC have?
AURORA FINANCIAL GROUP INC has received 22 consumer complaints filed with the Consumer Financial Protection Bureau.
Does AURORA FINANCIAL GROUP INC respond to complaints on time?
AURORA FINANCIAL GROUP INC has a 100% timely response rate to CFPB complaints.
What is the most common complaint about AURORA FINANCIAL GROUP INC?
The most common issue reported against AURORA FINANCIAL GROUP INC is "Loan modification,collection,foreclosure" in the "Mortgage" product category.
Read our methodology — how this data is sourced, computed, and verified.
Related
