Total complaints
5
Filed since 2016
2026 data Public-data reference. official source
Ascend Consumer Finance, Inc.
5 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
5 consumer complaints filed with the CFPB
This profile shows Ascend Consumer Finance, Inc.'s complaint history from CFPB public records. 5 consumers have filed complaints since 2016. The company has a 40% timely response rate and has provided relief in 0% of cases.
5
Total Complaints
40%
Timely Response
20%
Disputed
0%
Relief Provided
4
States Active
2016
Since
Timely response
40%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 40.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
Ascend Consumer Finance, Inc. complaint mix by product
- Payday loan, 2 40.0% – 0% relief
- Consumer Loan 2 40.0% – 0% relief
- Credit reporting, 1 20.0% – 0% relief
How Ascend Consumer Finance, Inc.'s 5 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Payday loan, title loan, or personal loan | 2 |
| Consumer Loan | 2 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 2 |
| WA | 1 |
| OH | 1 |
| GA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Can't contact lender or servicer | 1 |
| Shopping for a loan or lease | 1 |
| Incorrect information on your report | 1 |
| Problem when making payments | 1 |
| Taking out the loan or lease | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2016 | 2 | 100% |
| 2020 | 2 | 0% |
| 2021 | 1 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Ascend Consumer Finance, Inc.
Ascend Consumer Finance, Inc. has accumulated 5 consumer complaints in the CFPB public database, with filings active across 4 U.S. states. Of those submissions, 4 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2016, and the most recent logged activity is 2021-08-27, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Ascend Consumer Finance, Inc. reports a 40% timely-response rate and has closed 40% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 20% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Payday loan, title loan, or personal loan", and the single most common underlying issue is "Can't contact lender or servicer".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Ascend Consumer Finance, Inc.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Ascend Consumer Finance, Inc. have?
Ascend Consumer Finance, Inc. has received 5 consumer complaints filed with the Consumer Financial Protection Bureau.
Does Ascend Consumer Finance, Inc. respond to complaints on time?
Ascend Consumer Finance, Inc. has a 40% timely response rate to CFPB complaints.
What is the most common complaint about Ascend Consumer Finance, Inc.?
The most common issue reported against Ascend Consumer Finance, Inc. is "Can't contact lender or servicer" in the "Payday loan, title loan, or personal loan" product category.
Read our methodology — how this data is sourced, computed, and verified.
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