CFPB · Single-product concentration
American Mortgage Service Company
9 CFPB complaints · 88.9% in "Mortgage" · top issue Applying for a mortgage or refinancing an existing mortgage.
American Mortgage Service Company: 88.9% of 9 CFPB complaints sit in "Mortgage". Timely 100% · relief 0%. Allegations, not findings.
- Single-product concentration
- +33.3% filings 2019 to 2021
CFPB relief outcome brief
CCDB company american-mortgage-service-company
0% relief · 100% timely · 9 filings · Mortgage
Same-product relief peers
Nearest relief peer: Rushmore Loan Management Services LLC (0% relief)
American Mortgage Service Company closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
American Mortgage Service Company complaint mix by product
- Mortgage 8 88.9% – 0% relief
- Credit card 1 11.1% – 0% relief
How American Mortgage Service Company's 9 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 8 |
| Credit card or prepaid card | 1 |
Concentrated filing states for American Mortgage Service Company
Top states by attributed CFPB complaint volume for this company
- Leading state
- OH
- 44.4% of this company's filings
American Mortgage Service Company rising annual filings
Annual filing volume from the CFPB public database
- 2021
- 4
- +33.3% vs 2019
Top States
| State | Complaints |
|---|---|
| OH | 4 |
| IN | 2 |
| TN | 1 |
| KY | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Applying for a mortgage or refinancing an existing mortgage | 4 |
| Closing on a mortgage | 4 |
| Problem with a purchase shown on your statement | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2019 | 3 | 100% |
| 2020 | 2 | 100% |
| 2021 | 4 | 100% |
Source: CFPB Consumer Complaint Database
American Mortgage Service Company filings cluster in one product
American Mortgage Service Company's 9 logged complaints stay concentrated: only 4 states show a filing. 44.4% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2019 through 2021-12-02.
American Mortgage Service Company answers 100% of complaints inside the CFPB's tracked window and closes 100% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Applying for a mortgage or refinancing an existing mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about American Mortgage Service Company.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for American Mortgage Service Company: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 9.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for American Mortgage Service Company (100% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration