CFPB · Diversified product mix
Afterpay US Services, LLC
23 CFPB complaints · diversified mix (top product 30.4%) · top issue Attempts to collect debt not owed.
Afterpay US Services, LLC: top product "Debt collection" is only 30.4% of 23 - multi-bucket mix. Timely 100% · relief 60.9%. Allegations, not findings.
- Diversified product mix
- +128.6% filings 2021 to 2022
CFPB relief outcome brief
CCDB company afterpay-us-services-llc
60.9% relief · 100% timely · 23 filings · Debt collection
Same-product relief peers
Nearest relief peer: Ncsplus Incorporated (60.4% relief)
Afterpay US Services, LLC closes 60.9% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Afterpay US Services, LLC's 23 filings include narrative text
69.6% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Afterpay US Services, LLC complaint mix by product
- Debt collection 7 30.4% – 43% relief
- Payday loan, 6 26.1% – 67% relief
- Money transfer, 5 21.7% – 60% relief
- Credit card 3 13.0% – 67% relief
- Credit reporting, 1 4.3% – 100% relief
- Checking or 1 4.3% – 100% relief
How Afterpay US Services, LLC's 23 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 7 |
| Payday loan, title loan, or personal loan | 6 |
| Money transfer, virtual currency, or money service | 5 |
| Credit card or prepaid card | 3 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
| Checking or savings account | 1 |
Where Afterpay US Services, LLC complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 17.4% of this company's filings
Afterpay US Services, LLC rising annual filings
Annual filing volume from the CFPB public database
- 2022
- 16
- +128.6% vs 2021
Top States
| State | Complaints |
|---|---|
| TX | 4 |
| NJ | 3 |
| MD | 2 |
| AZ | 2 |
| MO | 2 |
| GA | 1 |
| OH | 1 |
| PA | 1 |
| FL | 1 |
| NC | 1 |
| TN | 1 |
| KY | 1 |
| VA | 1 |
| CA | 1 |
| NY | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 4 |
| Managing, opening, or closing your mobile wallet account | 2 |
| Problem when making payments | 2 |
| Charged fees or interest you didn't expect | 2 |
| Other transaction problem | 1 |
| Improper use of your report | 1 |
| Fees or interest | 1 |
| Struggling to pay your loan | 1 |
| Managing an account | 1 |
| Unauthorized transactions or other transaction problem | 1 |
| Communication tactics | 1 |
| Problem with a purchase shown on your statement | 1 |
| Took or threatened to take negative or legal action | 1 |
| Money was taken from your bank account on the wrong day or for the wrong amount | 1 |
| False statements or representation | 1 |
| Can't stop withdrawals from your bank account | 1 |
| Problem with customer service | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2021 | 7 | 100% |
| 2022 | 16 | 100% |
Source: CFPB Consumer Complaint Database
Afterpay US Services, LLC spreads across product buckets
Afterpay US Services, LLC's 23 logged complaints stay concentrated: only 15 states show a filing. 69.6% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2021 through 2022-09-16.
Afterpay US Services, LLC answers 100% of complaints inside the CFPB's tracked window and closes 39.1% with a written explanation. 60.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Afterpay US Services, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Afterpay US Services, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 23.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Afterpay US Services, LLC (100% timely; 60.9% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Diversified product mix