CFPB · Diversified product mix
Consumer Financial Services
151 CFPB complaints · diversified mix (top product 32.5%) · top issue Incorrect information on your report.
Consumer Financial Services: top product "Vehicle loan or lease" is only 32.5% of 151 - multi-bucket mix. Timely 96% · relief 2%. Allegations, not findings.
- Diversified product mix
- +800% filings 2012 to 2026
CFPB relief outcome brief
CCDB company consumer-financial-services
2% relief · 96% timely · 151 filings · Vehicle loan or lease
Same-product relief peers
Nearest relief peer: Mitsubishi Motors North America, Inc. (1.9% relief)
Consumer Financial Services closes 2% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Consumer Financial Services's 151 filings include narrative text
54.3% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Consumer Financial Services complaint mix by product
- Vehicle loan 49 32.7% – 2% relief
- Credit reporting, 31 20.7% – 0% relief
- Credit reporting 25 16.7% – 0% relief
- Debt collection 21 14.0% – 0% relief
- Consumer Loan 13 8.7% – 8% relief
- Payday loan, 10 6.7% – 10% relief
- Bank account 1 0.7% – 0% relief
How Consumer Financial Services's 151 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Vehicle loan or lease | 49 |
| Credit reporting, credit repair services, or other personal consumer reports | 31 |
| Credit reporting or other personal consumer reports | 25 |
| Debt collection | 21 |
| Consumer Loan | 13 |
| Payday loan, title loan, or personal loan | 10 |
| Bank account or service | 1 |
| Money transfer, virtual currency, or money service | 1 |
Concentrated filing states for Consumer Financial Services
Top states by attributed CFPB complaint volume for this company
- Leading state
- IL
- 48.3% of this company's filings
Consumer Financial Services rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 9
- +800% vs 2012
Top States
| State | Complaints |
|---|---|
| IL | 73 |
| FL | 49 |
| IN | 7 |
| WI | 3 |
| TN | 2 |
| TX | 2 |
| AL | 2 |
| OH | 2 |
| OR | 1 |
| GA | 1 |
| MO | 1 |
| NJ | 1 |
| CA | 1 |
| WA | 1 |
| PA | 1 |
| NC | 1 |
| MA | 1 |
| NY | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 42 |
| Managing the loan or lease | 20 |
| Improper use of your report | 15 |
| Struggling to pay your loan | 14 |
| Getting a loan or lease | 9 |
| Attempts to collect debt not owed | 6 |
| Problem with a credit reporting company's investigation into an existing problem | 6 |
| Communication tactics | 5 |
| Repossession | 4 |
| False statements or representation | 4 |
| Problems at the end of the loan or lease | 4 |
| Taking out the loan or lease | 3 |
| Problem with a company's investigation into an existing problem | 2 |
| Cont'd attempts collect debt not owed | 2 |
| Problems when you are unable to pay | 2 |
| Charged fees or interest you didn't expect | 2 |
| Vehicle was repossessed or sold the vehicle | 2 |
| Unable to get your credit report or credit score | 1 |
| Took or threatened to take negative or legal action | 1 |
| Threatened to contact someone or share information improperly | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 1 | 100% |
| 2013 | 4 | 25% |
| 2014 | 1 | 0% |
| 2015 | 2 | 100% |
| 2016 | 9 | 100% |
| 2017 | 10 | 100% |
| 2018 | 9 | 88.9% |
| 2019 | 11 | 90.9% |
| 2020 | 12 | 100% |
| 2021 | 15 | 100% |
| 2022 | 13 | 100% |
| 2023 | 17 | 100% |
| 2024 | 15 | 100% |
| 2025 | 23 | 100% |
| 2026 | 9 | 100% |
Source: CFPB Consumer Complaint Database
Consumer Financial Services spreads across product buckets
Consumer Financial Services's 151 logged complaints stay concentrated: only 18 states show a filing. 54.3% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2026-05-27.
Consumer Financial Services answers 96% of complaints inside the CFPB's tracked window and closes 98% with a written explanation. 2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Vehicle loan or lease" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Consumer Financial Services.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Consumer Financial Services: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 151.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 96%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Consumer Financial Services (96% timely; 2% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Diversified product mix