Consumer Financial Services
151 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Consumer Financial Services complaint mix by product
- Vehicle loan 49 32.7% – 2% relief
- Credit reporting, 31 20.7% – 0% relief
- Credit reporting 25 16.7% – 0% relief
- Debt collection 21 14.0% – 0% relief
- Consumer Loan 13 8.7% – 8% relief
- Payday loan, 10 6.7% – 10% relief
- Bank account 1 0.7% – 0% relief
How Consumer Financial Services's 151 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Vehicle loan or lease | 49 |
| Credit reporting, credit repair services, or other personal consumer reports | 31 |
| Credit reporting or other personal consumer reports | 25 |
| Debt collection | 21 |
| Consumer Loan | 13 |
| Payday loan, title loan, or personal loan | 10 |
| Bank account or service | 1 |
| Money transfer, virtual currency, or money service | 1 |
Top States
| State | Complaints |
|---|---|
| IL | 73 |
| FL | 49 |
| IN | 7 |
| WI | 3 |
| TN | 2 |
| TX | 2 |
| AL | 2 |
| OH | 2 |
| OR | 1 |
| GA | 1 |
| MO | 1 |
| NJ | 1 |
| CA | 1 |
| WA | 1 |
| PA | 1 |
| NC | 1 |
| MA | 1 |
| NY | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 42 |
| Managing the loan or lease | 20 |
| Improper use of your report | 15 |
| Struggling to pay your loan | 14 |
| Getting a loan or lease | 9 |
| Attempts to collect debt not owed | 6 |
| Problem with a credit reporting company's investigation into an existing problem | 6 |
| Communication tactics | 5 |
| Repossession | 4 |
| False statements or representation | 4 |
| Problems at the end of the loan or lease | 4 |
| Taking out the loan or lease | 3 |
| Problem with a company's investigation into an existing problem | 2 |
| Cont'd attempts collect debt not owed | 2 |
| Problems when you are unable to pay | 2 |
| Charged fees or interest you didn't expect | 2 |
| Vehicle was repossessed or sold the vehicle | 2 |
| Unable to get your credit report or credit score | 1 |
| Took or threatened to take negative or legal action | 1 |
| Threatened to contact someone or share information improperly | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 1 | 100% |
| 2013 | 4 | 25% |
| 2014 | 1 | 0% |
| 2015 | 2 | 100% |
| 2016 | 9 | 100% |
| 2017 | 10 | 100% |
| 2018 | 9 | 88.9% |
| 2019 | 11 | 90.9% |
| 2020 | 12 | 100% |
| 2021 | 15 | 100% |
| 2022 | 13 | 100% |
| 2023 | 17 | 100% |
| 2024 | 15 | 100% |
| 2025 | 23 | 100% |
| 2026 | 9 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Consumer Financial Services
Consumer Financial Services's 151 logged complaints stay concentrated: only 18 states show a filing on record. 54.3% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2012 through 2026-05-27.
Consumer Financial Services answers 96% of complaints inside the CFPB's tracked window and closes 98% with a written explanation. 2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Vehicle loan or lease" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Consumer Financial Services.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Consumer Financial Services have?
151, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Consumer Financial Services respond to complaints on time?
96% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Consumer Financial Services?
"Incorrect information on your report", filed under the "Vehicle loan or lease" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.