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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
a subpoena. I think it is perfectly ridiculous that I would have to undertake legal process to simply obtain bank account information for payments that I made to a student loan servicer. 1
a subsequent official recording in the rightful XXXX XXXX XXXX XXXX XXXX XXXX XXXX 1
a substantial increase in rates which she would have to bear if she can not close on this loan ( which amounts to sums in excess of {$75000.00} over the life of the loan ) 1
a substantial portion of my savings 1
a subterfuge for manufacturing negative amortization. From here on it gets a little complicated. But you remember the Federal statute that I cited ; Sections 1005 and 1006 of Title 18 1
a successful transfer. 1
a sum that represented a significant step towards restoring my personal and financial health. 1
a super-priority obligation under California law. This renders notices defective and misleading. 1
A Supermarket individual receipts how many can of corn they sold 2
a supervisor 1
a supervisor and she said no 1
a supervisor at Bank of America who actually found and manually filed 2 other claims owed to me because the other BOA representative did not either listen to me or do enough research to include them. There are a total of 4 claims filed. I have left messages for XXXX to call me for 2 weeks now and her phone goes straight to voice-mail with no returned communication. My issue has not been resolved. This is clearly a case of stolen identity 1
a supervisor called me back. She refused to apologize that the agent lied to me 1
a supervisor in Customer Service. They stated it was not a collections issue ''. I asked for Collections Supervisor which they also refused stating I would receive a call back which they never received. ) I asked XXXX to close my account and to waive the annual fee. She said another dept. would have to close the account 1
a supervisor managed to locate the account using just my name. 1
a supervisor of XXXX XXXX XXXX who is my current case manager 1
a supervisor said he would manually correct my score so the banks would see the correct version of my credit information. Didn't happen. I would classify this as fraud on part of Equifax as the consumer - me - sees different 1
a supervisor told me the Advocacy Unit is still researching the matter and she could not give an expected completion date. I told her I will file a complaint with the CFPB today.,Company believes it acted appropriately as authorized by contract or law,SELECT PORTFOLIO SERVICING 1
a supervisor would send it over within the hour. I did receive the paperwork 1
a supervisor. I was told that this was my mistake and that there was nothing to be done. He said that I had never called to cancel the payment and that I can cancelled it in the app- which is not true. 1
a supervisor. XXXX also verified the addresses on my account 1
a supposedly reputable bank 1
a survivor 1
a sustained and system-wide pattern of payment misapplication 1
a syndicate partner 1
a tax charge for XXXX. 1
a tax from needed for cancelation of debt since they reported it was written off. I contacted XXXX 1
a Tax write-off 1
a Team Manger to call me with an update. I never received a call back. 1
a teller 1
a teller at some branch allowed additional fraudulent activity to take place. 1
a tenant that is nervous to stick around 1
a tenant who has lived in a rental unit longer than two years would not be charged for the cost of repainting for normal wear and tear. This falls under the responsibility of XXXX/XXXX. I lived in the apartment for 3 years and 8 months. Charging me for this is violating the law. I never even hanged a picture 1
a termination fee of two months rent 1
a thank you 1
a theft. On XXXX XXXX XXXXXXXX XXXX testified clearly that she was not from the fraud department she was the branch manager for that particular location and that she found no reason why she will give me the money back even though she invited violated Federal banking law. Furthermore 1
a thief 1
a third and final trial modification payment was processed. On XXXX XXXX 2
a third charge went through. Despite all my previous efforts and having flagged this same issue in prior years 1
a third copy sent on XX/XX/XXXX ). 1
a third notice XX/XX/2019 1
A THIRD PARTY AGENCY ) by 2
a third party and not directly from the credit bureaus. We have no control how XXXX XXXX pulls or obtains their information or how accurate it is. We are also just a data furnisher 1
a third party collection agency. This agent stated that Harris and Harris could not provide a debt validation for me that I needed to contact the XXXX hospital 1
a third representative acknowledged the confusion and said the matter would be escalated as a potential fraud case (? ). 1
a third review of the circumstances 1
a third-party agency. Chase XXXX 1
a third-party debt collector as defined by the FCRA 2
a third-party intervener continues to illegally report to this day. 1
a Tier XXXX customer service representative promised me a refund 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.