Total complaints
15
Filed since 2018
2026 data Public-data reference. official source
JAN (LendUSA) Holdings, Inc.
15 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
15 consumer complaints filed with the CFPB
This profile shows JAN (LendUSA) Holdings, Inc.'s complaint history from CFPB public records. 15 consumers have filed complaints since 2018. The company has a 40% timely response rate and has provided relief in 13.3% of cases.
15
Total Complaints
40%
Timely Response
0%
Disputed
13.3%
Relief Provided
8
States Active
2018
Since
Timely response
40%
CFPB-tracked response window
Relief rate
13.3%
Closed with monetary or non-monetary relief
Timely response rate 40.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 13.3%
Industry median
Share closed with monetary or non-monetary relief.
JAN (LendUSA) Holdings, Inc. complaint mix by product
- Mortgage 11 73.3% – 18% relief
- Credit reporting, 2 13.3% – 0% relief
- Debt collection 2 13.3% – 0% relief
How JAN (LendUSA) Holdings, Inc.'s 15 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 11 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
| Debt collection | 2 |
Top States
| State | Complaints |
|---|---|
| CA | 6 |
| GA | 2 |
| NJ | 1 |
| FL | 1 |
| TX | 1 |
| SC | 1 |
| AZ | 1 |
| ME | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Closing on a mortgage | 6 |
| Trouble during payment process | 2 |
| Incorrect information on your report | 2 |
| Applying for a mortgage or refinancing an existing mortgage | 2 |
| False statements or representation | 1 |
| Improper use of your report | 1 |
| Took or threatened to take negative or legal action | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2018 | 3 | 33.3% |
| 2019 | 4 | 50% |
| 2020 | 2 | 100% |
| 2021 | 2 | 50% |
| 2022 | 1 | 0% |
| 2023 | 1 | 0% |
| 2025 | 1 | 0% |
| 2026 | 1 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About JAN (LendUSA) Holdings, Inc.
JAN (LendUSA) Holdings, Inc. has accumulated 15 consumer complaints in the CFPB public database, with filings active across 8 U.S. states. Of those submissions, 3 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2018, and the most recent logged activity is 2026-03-11, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, JAN (LendUSA) Holdings, Inc. reports a 40% timely-response rate and has closed 73.3% of cases with a written explanation to the consumer. 13.3% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Mortgage", and the single most common underlying issue is "Closing on a mortgage".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating JAN (LendUSA) Holdings, Inc.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does JAN (LendUSA) Holdings, Inc. have?
JAN (LendUSA) Holdings, Inc. has received 15 consumer complaints filed with the Consumer Financial Protection Bureau.
Does JAN (LendUSA) Holdings, Inc. respond to complaints on time?
JAN (LendUSA) Holdings, Inc. has a 40% timely response rate to CFPB complaints.
What is the most common complaint about JAN (LendUSA) Holdings, Inc.?
The most common issue reported against JAN (LendUSA) Holdings, Inc. is "Closing on a mortgage" in the "Mortgage" product category.
Read our methodology — how this data is sourced, computed, and verified.
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