CFPB · Single-product concentration
JAN (LendUSA) Holdings, Inc.
25 CFPB complaints · 80% in "Mortgage" · top issue Closing on a mortgage.
JAN (LendUSA) Holdings, Inc.: 80% of 25 CFPB complaints sit in "Mortgage". Timely 40% · relief 8%. Allegations, not findings.
- Single-product concentration
- -75% filings 2018 to 2026
CFPB relief outcome brief
CCDB company jan-lendusa-holdings-inc
8% relief · 40% timely · 25 filings · Mortgage
Same-product relief peers
Nearest relief peer: Flatonia Investments, LLC (8% relief)
JAN (LendUSA) Holdings, Inc. closes 8% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of JAN (LendUSA) Holdings, Inc.'s 25 filings include narrative text
52% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
JAN (LendUSA) Holdings, Inc. complaint mix by product
- Mortgage 20 80.0% – 10% relief
- Credit reporting, 3 12.0% – 0% relief
- Debt collection 2 8.0% – 0% relief
How JAN (LendUSA) Holdings, Inc.'s 25 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 20 |
| Credit reporting, credit repair services, or other personal consumer reports | 3 |
| Debt collection | 2 |
Where JAN (LendUSA) Holdings, Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 24% of this company's filings
JAN (LendUSA) Holdings, Inc. falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 1
- -75% vs 2018
Top States
| State | Complaints |
|---|---|
| CA | 6 |
| GA | 5 |
| FL | 3 |
| TN | 2 |
| TX | 1 |
| ME | 1 |
| NJ | 1 |
| NH | 1 |
| AZ | 1 |
| PR | 1 |
| AK | 1 |
| SC | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Closing on a mortgage | 8 |
| Applying for a mortgage or refinancing an existing mortgage | 6 |
| Trouble during payment process | 4 |
| Incorrect information on your report | 2 |
| Improper use of your report | 2 |
| Struggling to pay mortgage | 1 |
| False statements or representation | 1 |
| Took or threatened to take negative or legal action | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2018 | 4 | 50% |
| 2019 | 4 | 50% |
| 2020 | 5 | 60% |
| 2021 | 5 | 60% |
| 2022 | 2 | 0% |
| 2023 | 2 | 0% |
| 2025 | 2 | 0% |
| 2026 | 1 | 0% |
Source: CFPB Consumer Complaint Database
JAN (LendUSA) Holdings, Inc. filings cluster in one product
JAN (LendUSA) Holdings, Inc.'s 25 logged complaints stay concentrated: only 12 states show a filing. 52% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2018 through 2026-03-11.
JAN (LendUSA) Holdings, Inc. answers 40% of complaints inside the CFPB's tracked window and closes 80% with a written explanation. 8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Closing on a mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about JAN (LendUSA) Holdings, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for JAN (LendUSA) Holdings, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 25.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 40%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for JAN (LendUSA) Holdings, Inc. (40% timely; 8% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration