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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
'' on your credit report and I was not informed. DELETE XXXX XXXX XXXXXX/XX/XXXX - The Fair Credit Reporting Act ( FCRA ) requires credit bureaus to inform consumers when a creditor or other business entity performs a hard inquiry 1
'' on your credit report and I was not informed. XXXX XXXX XXXX XXXXXX/XX/XXXX - The Fair Credit Reporting Act ( FCRA ) requires credit bureaus to inform consumers when a creditor or other business entity performs a hard inquiry 1
'' only for the supervisor to provide a different explanation that temporarily fixed the problem. Despite my persistence 1
'' or time since delinquency is too recent or unknown '' information. To them 1
'' or represented by dashes 2
'' orally that what an agent of American Express says is owed '' is indeed accurate without being able to inspect a billing statement. This construction specfically denies a consumer the ability to check a statement itself for errors 1
'' outlines that consumers have the right to request that any information related to identity theft be blocked from their credit report 4
'' per the XXXX profile 1
'' presumably because they were not under a qualified payment plan at the time 1
'' priced at {$750.00} 1
'' quoting XXXX XXXX XXXX 1
'' referenced in EXHIBIT 1. ( 2 pages ) EXHIBIT XXXX. U.S. Senate letterhead letter 1
'' refusing to provide any assistance. 1
'' reinsertion without proper notice 1
'' relying largely on XXXX lack of purchase protection and stating some internal security documentation will not be disclosed. 1
'' rendering Wells Fargos terminology misleading and inconsistent with the statutory framework. 1
'' required or my account may be blocked to prevent transactions ; her e-mail address is XXXX. 1
'' said the representative 1
'' she just checked and they said she is STILL in the program 1
'' she would fix it 1
'' so theoretically I should have received the deposit by the end of XXXX. 1
'' that I have no claim number. She took my contact information and all the same information 1
'' that might be true 1
'' that they would not charge me for not showing up. '' I went on to explain that if I DID owe something to XXXX I would pay it at this time. I was again assured I did not and would not owe anything and my account was Closed by the Consumer. '' Two years later 1
'' that would then be able to not place a hold based on the information. ( Suntrust branch never did this. ) 10. XXXX also stated that as part of the back office processing that they would attempt to confirm the funds themselves 1
'' the bank stated. 1
'' the BofA representative was on the phone reassuring us that BofA would never ask you to verbally verify anything over the phone. XXXX typed in the four-digit PIN in order to deactivate the card. Following that 1
'' the CFPB says. More specifically 1
'' the check was likely to be returned. '' This treatment of a loyal customer is unacceptable. 1
'' the letter clearly states A disaster forbearance was granted from XX/XX/XXXX 1
'' the loss of points on credit scores 1
'' the prosecution must show that you intended to aid the thief by purchasing or accepting the stolen property. 1
'' their office considers this matter closed. They also stated that if [ they ] continue to receive subsequent correspondence from [ me ] regarding a dispute that has already been resolved 1
'' this is a complete LIE. No one has EVER attempted to contact me via both phone and email. ALL of the phone calls pertaining to the matter I made MYSELF 1
'' this US Bank Fraud representative told me that he did n't care 1
'' to FRAUDENTLY elevate the perceived benefits of a {$450.00} / year XXXX XXXX XXXX and not delivering and worse yet hanging up on XXXX phone calls over XXXX hours. 1
'' to XXXX XXXX and told him many times that we wanted more of the same kinds of checks as those I 'd brought and shown to him. That is 1
'' triggering the exorbitant default interest. 1
'' twenty-four days after the dispute was filed 1
'' twice. 1
'' Two different people a different times in the morning came over to waste my time to come up to the same answer that there was no Internet to the cabin at all. Just after noon 1
'' was generated in my account on XX/XX/2023 1
'' was manually added to my mortgage subsequent to the closing date of XX/XX/2020and subsequent to my signing all closing documents. Had it not been for my friendly stop to say hello to my neighbor ( and the seller of the property known as 7 '' to me ) 1
'' where XXXX '' is the last XXXX digits of my vehicle 's VIN. This is an unconscionable attempt to falsely label my vehicle as stolen and intimidate me. 1
'' whereas my correct name is XXXX XXXX. This suggests that I am not the person responsible for the debt 1
'' which also came back to customerservicenow.com in XXXX XXXX results. The second page of the letter was entitled the Odometer Disclosure Statement. I did not communicate with XXXX 1
'' which can not be easily mistaken for an individual or company 's name. 1
'' which cast doubt on the accuracy of the reporting. XXXX. Negative status across multiple credit bureaus without sufficient evidence to substantiate the claim.Under the FCRA 1
'' which constituted a full accounting of all information FedLoans claims was missing.,,AES/PHEAA,VA,22207,,Consent provided,Web,2021-09-29,Closed with non-monetary relief,Yes,N/A,4763306 1
'' which directly contradicts your own payment history showing six 30-day lates. Furthermore 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.