Total complaints
23
Filed since 2017
2026 data Public-data reference. official source
FLORIDA HOME TRUST MORTGAGE
23 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
23 consumer complaints filed with the CFPB
This profile shows FLORIDA HOME TRUST MORTGAGE's complaint history from CFPB public records. 23 consumers have filed complaints since 2017. The company has a 82.6% timely response rate and has provided relief in 17.4% of cases.
23
Total Complaints
82.6%
Timely Response
0%
Disputed
17.4%
Relief Provided
3
States Active
2017
Since
Timely response
82.6%
CFPB-tracked response window
Relief rate
17.4%
Closed with monetary or non-monetary relief
Timely response rate 82.6%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 17.4%
Industry median
Share closed with monetary or non-monetary relief.
FLORIDA HOME TRUST MORTGAGE complaint mix by product
- Checking or 10 43.5% – 20% relief
- Money transfer, 6 26.1% – 0% relief
- Credit card 3 13.0% – 67% relief
- Mortgage 2 8.7% – 0% relief
- Prepaid card 1 4.3% – 0% relief
- Debt collection 1 4.3% – 0% relief
How FLORIDA HOME TRUST MORTGAGE's 23 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 10 |
| Money transfer, virtual currency, or money service | 6 |
| Credit card | 3 |
| Mortgage | 2 |
| Prepaid card | 1 |
| Debt collection | 1 |
Top States
| State | Complaints |
|---|---|
| FL | 4 |
| DE | 1 |
| SC | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 9 |
| Other transaction problem | 5 |
| Problem with a purchase shown on your statement | 3 |
| Problem with a purchase or transfer | 1 |
| Closing an account | 1 |
| Loan servicing, payments, escrow account | 1 |
| Trouble during payment process | 1 |
| Attempts to collect debt not owed | 1 |
| Confusing or missing disclosures | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 1 | 100% |
| 2018 | 1 | 100% |
| 2021 | 1 | 100% |
| 2023 | 6 | 50% |
| 2024 | 7 | 100% |
| 2025 | 6 | 83.3% |
| 2026 | 1 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About FLORIDA HOME TRUST MORTGAGE
FLORIDA HOME TRUST MORTGAGE has accumulated 23 consumer complaints in the CFPB public database, with filings active across 3 U.S. states. Of those submissions, 11 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2017, and the most recent logged activity is 2026-01-19, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, FLORIDA HOME TRUST MORTGAGE reports a 82.6% timely-response rate and has closed 82.6% of cases with a written explanation to the consumer. 17.4% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Checking or savings account", and the single most common underlying issue is "Managing an account".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating FLORIDA HOME TRUST MORTGAGE: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does FLORIDA HOME TRUST MORTGAGE have?
FLORIDA HOME TRUST MORTGAGE has received 23 consumer complaints filed with the Consumer Financial Protection Bureau.
Does FLORIDA HOME TRUST MORTGAGE respond to complaints on time?
FLORIDA HOME TRUST MORTGAGE has a 82.6% timely response rate to CFPB complaints.
What is the most common complaint about FLORIDA HOME TRUST MORTGAGE?
The most common issue reported against FLORIDA HOME TRUST MORTGAGE is "Managing an account" in the "Checking or savings account" product category.
Read our methodology — how this data is sourced, computed, and verified.
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