CFPB · Narrative-heavy record
Florida Home Trust Mortgage
30 CFPB complaints · 56.7% with narratives · top issue Managing an account.
Florida Home Trust Mortgage: 56.7% of 30 filings include consumer narratives. Timely 83.3% · relief 23.3% · top product Checking or savings account. Allegations, not findings.
- Narrative-heavy record
- +200% filings 2017 to 2026
CFPB relief outcome brief
CCDB company florida-home-trust-mortgage
23.3% relief · 83.3% timely · 30 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Beacon Financial Corporation (23.3% relief)
Florida Home Trust Mortgage closes 23.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Florida Home Trust Mortgage's 30 filings include narrative text
56.7% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Florida Home Trust Mortgage complaint mix by product
- Checking or 14 46.7% – 36% relief
- Money transfer, 7 23.3% – 0% relief
- Credit card 3 10.0% – 67% relief
- Mortgage 3 10.0% – 0% relief
- Prepaid card 2 6.7% – 0% relief
- Debt collection 1 3.3% – 0% relief
How Florida Home Trust Mortgage's 30 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 14 |
| Money transfer, virtual currency, or money service | 7 |
| Credit card | 3 |
| Mortgage | 3 |
| Prepaid card | 2 |
| Debt collection | 1 |
Where Florida Home Trust Mortgage complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- FL
- 20% of this company's filings
Florida Home Trust Mortgage rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 3
- +200% vs 2017
Top States
| State | Complaints |
|---|---|
| FL | 6 |
| DE | 1 |
| SC | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 12 |
| Other transaction problem | 5 |
| Problem with a purchase shown on your statement | 3 |
| Closing an account | 2 |
| Trouble during payment process | 2 |
| Problem with a purchase or transfer | 1 |
| Confusing or missing disclosures | 1 |
| Unexpected or other fees | 1 |
| Wrong amount charged or received | 1 |
| Attempts to collect debt not owed | 1 |
| Loan servicing, payments, escrow account | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 1 | 100% |
| 2018 | 1 | 100% |
| 2020 | 1 | 100% |
| 2021 | 2 | 100% |
| 2023 | 6 | 50% |
| 2024 | 7 | 100% |
| 2025 | 9 | 88.9% |
| 2026 | 3 | 66.7% |
Source: CFPB Consumer Complaint Database
Florida Home Trust Mortgage's narrative-rich complaint ledger
Florida Home Trust Mortgage's 30 logged complaints stay concentrated: only 3 states show a filing. 56.7% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2017 through 2026-06-02.
Florida Home Trust Mortgage answers 83.3% of complaints inside the CFPB's tracked window and closes 76.7% with a written explanation. 23.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Florida Home Trust Mortgage.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Florida Home Trust Mortgage: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 30.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 83.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Florida Home Trust Mortgage (83.3% timely; 23.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record