CFPB · Narrative-heavy record
FlexShopper, Inc
173 CFPB complaints · 66.5% with narratives · top issue Attempts to collect debt not owed.
FlexShopper, Inc: 66.5% of 173 filings include consumer narratives. Timely 96% · relief 10.4% · top product Debt collection. Allegations, not findings.
- Narrative-heavy record
- -14.3% filings 2020 to 2026
CFPB relief outcome brief
CCDB company flexshopper-inc
10.4% relief · 96% timely · 173 filings · Debt collection
Same-product relief peers
Nearest relief peer: Pinnacle Recovery, Inc. (10.4% relief)
FlexShopper, Inc closes 10.4% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of FlexShopper, Inc's 173 filings include narrative text
66.5% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
FlexShopper, Inc complaint mix by product
- Debt collection 103 61.7% – 9% relief
- Payday loan, 22 13.2% – 18% relief
- Credit reporting 18 10.8% – 0% relief
- Payday loan, 8 4.8% – 38% relief
- Credit reporting, 7 4.2% – 0% relief
- Credit card 6 3.6% – 0% relief
- Checking or 3 1.8% – 33% relief
How FlexShopper, Inc's 173 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 103 |
| Payday loan, title loan, personal loan, or advance loan | 22 |
| Credit reporting or other personal consumer reports | 18 |
| Payday loan, title loan, or personal loan | 8 |
| Credit reporting, credit repair services, or other personal consumer reports | 7 |
| Credit card | 6 |
| Checking or savings account | 3 |
| Money transfer, virtual currency, or money service | 2 |
| Vehicle loan or lease | 2 |
| Credit card or prepaid card | 2 |
Where FlexShopper, Inc complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- FL
- 14.5% of this company's filings
FlexShopper, Inc falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 12
- -14.3% vs 2020
Top States
| State | Complaints |
|---|---|
| FL | 25 |
| GA | 15 |
| NY | 12 |
| CA | 8 |
| TX | 8 |
| LA | 7 |
| IL | 6 |
| TN | 6 |
| MD | 6 |
| NC | 6 |
| AZ | 6 |
| SC | 5 |
| MI | 5 |
| IN | 5 |
| MA | 5 |
| VA | 4 |
| MS | 4 |
| PA | 4 |
| OH | 4 |
| DE | 4 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 45 |
| Communication tactics | 18 |
| Incorrect information on your report | 16 |
| Took or threatened to take negative or legal action | 15 |
| Written notification about debt | 13 |
| Charged fees or interest you didn't expect | 12 |
| False statements or representation | 8 |
| Improper use of your report | 6 |
| Problem when making payments | 6 |
| Problem with additional add-on products or services | 5 |
| Problem with the payoff process at the end of the loan | 4 |
| Problem with a lender or other company charging your account | 3 |
| Other features, terms, or problems | 3 |
| Threatened to contact someone or share information improperly | 3 |
| Struggling to pay your loan | 2 |
| Problem with a company's investigation into an existing problem | 2 |
| Getting a credit card | 2 |
| Fees or interest | 1 |
| Electronic communications | 1 |
| Was approved for a loan, but didn't receive the money | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2020 | 14 | 100% |
| 2021 | 23 | 100% |
| 2022 | 24 | 100% |
| 2023 | 22 | 77.3% |
| 2024 | 29 | 96.6% |
| 2025 | 49 | 100% |
| 2026 | 12 | 91.7% |
Source: CFPB Consumer Complaint Database
FlexShopper, Inc's narrative-rich complaint ledger
FlexShopper, Inc's 173 logged complaints stay concentrated: only 38 states show a filing. 66.5% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2020 through 2026-04-24.
FlexShopper, Inc answers 96% of complaints inside the CFPB's tracked window and closes 89.6% with a written explanation. 10.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about FlexShopper, Inc.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for FlexShopper, Inc: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 173.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 96%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for FlexShopper, Inc (96% timely; 10.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record