Flexible Finance, Inc.
218 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Flexible Finance, Inc. complaint mix by product
- Credit reporting 53 26.0% – 2% relief
- Debt collection 38 18.6% – 5% relief
- Payday loan, 37 18.1% – 3% relief
- Money transfer, 31 15.2% – 0% relief
- Credit reporting, 20 9.8% – 10% relief
- Checking or 13 6.4% – 0% relief
- Payday loan, 12 5.9% – 17% relief
How Flexible Finance, Inc.'s 218 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit reporting or other personal consumer reports | 53 |
| Debt collection | 38 |
| Payday loan, title loan, personal loan, or advance loan | 37 |
| Money transfer, virtual currency, or money service | 31 |
| Credit reporting, credit repair services, or other personal consumer reports | 20 |
| Checking or savings account | 13 |
| Payday loan, title loan, or personal loan | 12 |
| Debt or credit management | 7 |
| Credit card | 5 |
| Credit card or prepaid card | 1 |
| Mortgage | 1 |
Top States
| State | Complaints |
|---|---|
| TX | 64 |
| GA | 29 |
| FL | 24 |
| MI | 11 |
| NC | 11 |
| CA | 9 |
| AL | 7 |
| OH | 6 |
| CO | 5 |
| MD | 5 |
| AZ | 5 |
| OR | 4 |
| VA | 4 |
| UT | 4 |
| NV | 4 |
| IL | 3 |
| TN | 3 |
| PA | 2 |
| KY | 2 |
| NH | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 38 |
| Attempts to collect debt not owed | 17 |
| Improper use of your report | 17 |
| Problem when making payments | 12 |
| Problem with a company's investigation into an existing problem | 10 |
| Problem with a lender or other company charging your account | 9 |
| Getting a line of credit | 8 |
| Problem with a company's investigation into an existing issue | 8 |
| Other transaction problem | 8 |
| Took or threatened to take negative or legal action | 7 |
| Written notification about debt | 6 |
| Getting the loan | 5 |
| Problem with a credit reporting company's investigation into an existing problem | 5 |
| False statements or representation | 5 |
| Other service problem | 5 |
| Charged fees or interest you didn't expect | 5 |
| Confusing or misleading advertising or marketing | 4 |
| Unauthorized transactions or other transaction problem | 4 |
| Managing an account | 3 |
| Problem with the payoff process at the end of the loan | 3 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2022 | 11 | 100% |
| 2023 | 44 | 97.7% |
| 2024 | 38 | 100% |
| 2025 | 68 | 100% |
| 2026 | 57 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Flexible Finance, Inc.
Flexible Finance, Inc.'s 218 logged complaints stay concentrated: only 32 states show a filing on record. 45.9% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2022 through 2026-06-25.
Flexible Finance, Inc. answers 99.5% of complaints inside the CFPB's tracked window and closes 95.4% with a written explanation. 3.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit reporting or other personal consumer reports" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Flexible Finance, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Flexible Finance, Inc. have?
218, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Flexible Finance, Inc. respond to complaints on time?
99.5% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Flexible Finance, Inc.?
"Incorrect information on your report", filed under the "Credit reporting or other personal consumer reports" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.