CFPB · Slower timely-response band
Professional Recovery Management
1.1K CFPB complaints · 72% timely (slow band) · top issue Attempts to collect debt not owed.
Professional Recovery Management answers 72% on time (lower third) across 1.1K filings. Relief 2.9% · top product Debt collection. Allegations, not findings.
- Slower timely-response band
- +20800% filings 2012 to 2026
CFPB relief outcome brief
CCDB company professional-recovery-management
2.9% relief · 72% timely · 1.1K filings · Debt collection
Same-product relief peers
Nearest relief peer: American Recovery Service Incorporated (2.9% relief)
Professional Recovery Management closes 2.9% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Professional Recovery Management scores strongest on closed with explanation (84/100 percentile-benchmarked) and weakest on relief provided (14/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
14 / 100 percentile-benchmarked
2.9% of complaints closed with relief to the consumer
Timely response
51 / 100 percentile-benchmarked
72% of complaints answered inside the CFPB 15-day window
Closed with explanation
84 / 100 percentile-benchmarked
91.5% of complaints closed with an explanation to the consumer
How 1.1K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Professional Recovery Management complaint mix by product
- Debt collection 904 82.2% – 3% relief
- Credit reporting 113 10.3% – 0% relief
- Credit reporting, 78 7.1% – 5% relief
- Credit reporting 3 0.3% – 0% relief
- Debt or 1 0.1% – 0% relief
- Payday loan, 1 0.1% – 0% relief
Lighter-volume mix: how Professional Recovery Management's 1.1K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 904 |
| Credit reporting or other personal consumer reports | 113 |
| Credit reporting, credit repair services, or other personal consumer reports | 78 |
| Credit reporting | 3 |
| Debt or credit management | 1 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
Where Professional Recovery Management complaints are filed
Top states by attributed volume, lighter-filing company
- Leading state
- TN
- 35.6% of this company's filings
Professional Recovery Management rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 209
- +20800% vs 2012
Volume vs. relief
Where Professional Recovery Management sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Professional Recovery Management files more complaint volume than 7% of them, and closes complaints with relief more often than 49% of them, placing it in the quadrant for lower volume, below-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 1,100 · Closed with relief: 2.9%
Top States
| State | Complaints |
|---|---|
| TN | 392 |
| FL | 199 |
| SC | 93 |
| AL | 76 |
| TX | 66 |
| NC | 65 |
| GA | 65 |
| MS | 22 |
| LA | 20 |
| KY | 14 |
| PA | 10 |
| OH | 9 |
| CA | 7 |
| MN | 6 |
| MD | 5 |
| NJ | 5 |
| NY | 5 |
| MI | 5 |
| AR | 4 |
| VA | 4 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 311 |
| Written notification about debt | 222 |
| Took or threatened to take negative or legal action | 108 |
| False statements or representation | 95 |
| Incorrect information on your report | 94 |
| Cont'd attempts collect debt not owed | 75 |
| Communication tactics | 39 |
| Improper use of your report | 39 |
| Disclosure verification of debt | 38 |
| Problem with a company's investigation into an existing problem | 29 |
| Problem with a credit reporting company's investigation into an existing problem | 24 |
| Threatened to contact someone or share information improperly | 6 |
| Improper contact or sharing of info | 6 |
| Credit monitoring or identity theft protection services | 3 |
| Incorrect information on credit report | 3 |
| Electronic communications | 2 |
| Taking/threatening an illegal action | 2 |
| Problem with customer service | 1 |
| Unable to get your credit report or credit score | 1 |
| Problem with a company's investigation into an existing issue | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 1 | 100% |
| 2013 | 2 | 100% |
| 2014 | 31 | 96.8% |
| 2015 | 35 | 94.3% |
| 2016 | 49 | 91.8% |
| 2017 | 59 | 100% |
| 2018 | 47 | 100% |
| 2019 | 40 | 100% |
| 2020 | 59 | 94.9% |
| 2021 | 91 | 93.4% |
| 2022 | 69 | 88.4% |
| 2023 | 56 | 76.8% |
| 2024 | 133 | 67.7% |
| 2025 | 219 | 43.4% |
| 2026 | 209 | 50.2% |
Source: CFPB Consumer Complaint Database
Professional Recovery Management in the slower-timely third
Professional Recovery Management's 1,100 logged complaints stay concentrated: only 34 states show a filing. Only 34.4% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2026-06-25. Timely response 72% sits in the lower third of the corpus.
Professional Recovery Management answers 72% of complaints inside the CFPB's tracked window (timely band: slow) and closes 2.9% with relief; 91.5% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Debt collection" · top issue "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Professional Recovery Management.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Professional Recovery Management: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.1K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 72%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Professional Recovery Management (#319 of 342; 72% timely; 2.9% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Slower timely-response band